SPECIALIST II, PERSON OFFICE SHARED SERVICE at Qualfon Philippines Incorporated

Cebu City, Central Visayas, Philippines -

Full Time

Start Date

Immediate

Expiry Date

04 Aug, 26

Salary

0.0

Posted On

06 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

HR Processes, Data Management, Compensation and Benefits, Labor Compliance, HRIS, Customer Service, Onboarding, Offboarding, Ticketing Platforms, Data Integrity, Stakeholder Engagement, Process Improvement

Industry

Outsourcing and Offshoring Consulting

Description

Overview SPECIALIST II, HUMAN RESOURCE SHARED SERVICES Job Summary The HR Specialist serves as the frontline support for employee-related inquiries and transactional HR processes. This role is responsible for delivering a high-quality employee experience by ensuring timely and accurate handling of requests, maintaining data integrity within HR systems, and driving operational efficiency. The HR Specialist collaborates closely with internal stakeholders and Centers of Expertise (COEs) to resolve complex issues and continuously improve HR processes and systems. Responsibilities Job Responsibilities Serve as the primary point of contact for employee queries related to HR, received via ticketing tools, chat, or email. Process HR transactions efficiently, with a strong focus on achieving First Contact Resolution (FCR). Ensure adherence to agreed Service Level Agreements (SLAs) when handling employee inquiries and requests. Manage and maintain the HR Information System (QNect), ensuring data is accurate, consistent, complete, and updated in a timely manner. Promote and uphold compliance with company policies and data governance standards. Collaborate with local HR partners and Centers of Expertise (COEs) to resolve complex or escalated issues. Review, evaluate, and support the redesign of transactional HR processes to enhance efficiency and effectiveness. Contribute to continuous improvement initiatives within HR. Support the implementation and optimization of HR technology solutions. Qualifications Requirements and Skills Strong knowledge of HR processes and policies, including Recruitment, Onboarding, Data Management, Compensation and Benefits, Labor Compliance (varies by country), and Offboarding. Excellent communication and customer service skills, with the ability to engage effectively with diverse stakeholders. Proficiency in HR systems and tools, including HRIS (Human Resources Information Systems) and HR ticketing platforms. High attention to detail, with a strong focus on data accuracy and integrity. Ability to work collaboratively in a fast-paced, dynamic environment.

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Responsibilities

Serve as the primary point of contact for employee HR inquiries and manage transactional processes via ticketing tools. Maintain the HR Information System (QNect) to ensure data accuracy and collaborate with COEs to resolve complex issues.