Specialist, Inward Payments at First Abu Dhabi Bank Pjsc

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

06 May, 26

Salary

0.0

Posted On

05 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Transaction Processing, Risk Management, Compliance, Reconciliation, Record Management, Customer Support, Operational Efficiency, Audit Compliance, Process Improvement, Housekeeping Standards, Payment Function, Data Analysis, Customer Satisfaction, Policy Adherence, Team Collaboration, Reporting

Industry

Banking

Description

Job Purpose The jobholder is responsible for processing a sub-section of operations, within a specific product or functional area and ensure quality and timeliness of the delivery in a cost-efficient & error-free manner, subject to high-risk management and Bank's / Regulator Compliance standards. S/he is expected to support the unit in: - Ensuring efficient error free processing of transactions with strict compliance to policies and within the agreed SLAs. - To minimise operations risks for the Bank by ensuring that all transactions that are processed comply fully with underlying customer or internal instructions. - Ensuring conformance to internal procedures / policies / guidelines and local and international norms and regulations as applicable. - Performing monthly reconciliations and follow-ups on outstanding. - Undertaking all daily-processing activities related to a particular product or sub function in Payment Center. - To assist departments by providing appropriate delivery and support functions. - To ensure record management and archival as per guidelines. To be responsible as primary custodian of security items & customer records. - To participate actively in the various initiatives within section / unit / and the Bank as and when required. - To engage on any other activity, falling within pretext of a Processor. - Providing periodical reports and management information for effective decision making. - Maintaining the highest level of internal and external customer satisfaction standards. Specific Accountability • Zero Ops Loss; NIL near miss / income leakage event; target zero high risk error. • Target zero complaints, minimum 95% adherence to TAT standards as agreed with business. Achieve more than 90% satisfaction score in the internal customer survey. • Nil unauthorised breaches in Policy/regulatory requirements and SOPs. Satisfactory rating in all audits - INA/RMU/ORC. • Nil breaches in housekeeping (reconciliations, tracers, DCFCL etc.). • NIL critical findings in regulatory / external / internal audits. • Number of PI (process improvement) proposals found fruitful by management and number of successful PIs implemented. • Work with the line manager in introducing strong tools/processes to identify/ease operational risks attached to the unit. • Pursue opportunities for enhancing operational efficiencies along with adequate monitoring. • Ensure excellent housekeeping standards at all times. • Support multi desks and multi functions within the department. Qualifications & Experience Minimum Qualification: Bachelor's degree. Minimum Experience: 3 years' relevant experience, with 2 years in similar positions in the payment function. About Us: First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions. We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. Our commitment to excellence and innovation drives us to provide top-tier financial solutions to our clients. Life at FAB: Working at FAB means being part of a team of talented and passionate individuals with a shared vision to support the ambitions of our stakeholders to "Grow Stronger." We embrace the needs of our customers across the globe with a sense of responsibility and confidence driven by extensive expertise that can only be delivered by an ambitious world-class organization Career Development: FAB offers unique career choices, a chance to innovate, craft solutions for the future, and express yourself in a performance-based culture that will unleash the best in you. Whether you are an experienced professional or just starting your career, FAB provides a range of learning and development initiatives to support all employees through training and skill development. Our Values: At FAB, we place our customers at the core of our activities, live our values each day in every way, celebrate achievements, and empower each other to deliver leading solutions. We have structured plans for the recruitment and career progression of Emirati talent to enable them to make a mark in the financial and banking sector both regionally and globaly that rewards your hard work and dedication. Join our team and be part of a journey to shape the future of banking.

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Responsibilities

The Specialist in Inward Payments is responsible for processing transactions efficiently and ensuring compliance with policies and regulations. They will also perform reconciliations, manage records, and support various initiatives within the unit.