Specialist, IT- End User Support I at Feeding Tampa Bay

Tampa, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Jun, 26

Salary

45000.0

Posted On

10 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Issue Resolution, Hardware Management, Software Management, Inventory Control, Knowledge Base Development, Network Administration, Physical Security, Event Support, Windows, MacOS, Microsoft Office Suite, Networking Concepts, Customer Service, Problem-Solving, Task Prioritization

Industry

Non-profit Organization Management

Description

Description POSITION TITLE: IT- End User Support I, Specialist REPORTS TO: Director of IT DEPARTMENT: Administration CLASSIFICATION: Onsite STATUS: Non Exempt SALARY RANGE: $42,700 - $45,000 COMPANY OVERVIEW Feeding Tampa Bay serves ten counties in West Central Florida and is a leader in hunger relief across our region. Just last year, we served 85M meals to our neighbors through direct service and through our network of 400+ food pantry partners. But, we know food alone won’t solve hunger — that’s why we’re redefining what it means to feed our region. By creating pathways to possibilities for nearly 1 million people, Feeding Tampa Bay connects and convenes solutions, partners, and resources that nourish long-term stability. As a member of the Feeding America network, we will work to dismantle barriers for individuals, families, and seniors across our area — because it’s possible. POSITION SUMMARY Feeding Tampa Bay is seeking a dedicated End User Support Specialist to join our mission-driven team. As a critical member of our IT department, you will provide essential technical support to our staff, ensuring seamless operations and productivity. ESSENTIAL DUTIES AND RESPONSIBILITIES Technical Support: Deliver first-line technical assistance for software, hardware, and network issues through various channels (phone, email, in-person). Issue Resolution: Troubleshoot and resolve a wide range of technical problems efficiently, escalating complex issues as needed. Hardware and Software Management: Install, configure, and maintain computer hardware, software, and peripherals. Inventory Control: Maintain accurate records of IT equipment and software licenses. Knowledge Base Development: Create and update user-friendly documentation and training materials. Network Administration: Assist with network maintenance, troubleshooting, and user access management. Physical Security: Contribute to the maintenance and monitoring of physical security systems, such as access control and surveillance. Event Support: Provide on-site technical support for internal and external events, including setup, breakdown, and troubleshooting. Requirements High school diploma or equivalent; Bachelor's degree in Information Technology, Computer Science, or related field preferred. 2+ years of experience in end-user support or a similar role. Proficiency in Windows and macOS operating systems. Strong knowledge of Microsoft Office Suite and other common software applications. Fundamental understanding of networking concepts and protocols. Excellent communication and interpersonal skills. Ability to explain technical information clearly to non-technical users. Strong customer service orientation and problem-solving abilities. Ability to prioritize tasks and manage multiple requests simultaneously. Alignment with the mission and values of Feeding Tampa Bay Extreme flexibility to work varying hours, including evenings and weekends, to support events. Ability to lift and transport IT equipment as needed. Basic understanding of network administration and security principles. Knowledge of physical security systems and procedures (preferred).

Responsibilities

This role involves delivering first-line technical assistance for software, hardware, and network issues, and efficiently troubleshooting and resolving a wide range of technical problems. The specialist will also manage hardware and software installation, configuration, maintenance, and contribute to knowledge base development and event technical support.