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Specialist - Key Accounts at Ocean Network Express
Boise, Idaho, United States -
Full Time

Start Date

Immediate

Expiry Date

23 Feb, 26

Salary

0.0

Posted On

25 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Ability To Prioritize And Multitask, Critical Thinking Skills, Positive And Professional Demeanor, Ability To Build Rapport With Clients, Excellent Written And Verbal Communication Skills

Industry

Logistics;Transportation;Supply Chain and Storage

Description
Job Family: Cargo Management Job Title: International Logistics Specialist Key Accounts Boise Role Summary: This position is responsible for the successful execution of the Boise International Logistics Service process for Key Accounts.  Required to follow policies and procedures to provide an optimal level of customer service. Responsible for customer support by coordinating inbound and outbound cargo, resolving logistical challenges inbound and outbound cargo, and providing product and service information.  Additional Responsibilities: * Assist with the daily tactical processes that ensure smooth movement of high-value cargo moving to and from North America. * Assist with customer inquiries and concerns. * Troubleshoot and resolve complex challenges involving cargo movement including customs, logistical and technical challenges. * Document and update customer records based on interactions. * Develop and maintain a knowledge base of the evolving products and services. * Create and coordinate international bookings for containerized freight. Core Required Skills and Competencies: * Ability to prioritize and multitask * Critical thinking skills * Positive and professional demeanor  * Ability to build rapport with clients * Excellent written and verbal communication skills Function Specific Required Skills and Competencies: * Previous experience in logistics, customer service, sales, or other related fields is a plus * Gsuite or Microsoft office experience is required. * Customs and logistics knowledge is a plus but not required. Required Minimum Years Experience: 0 to 2+ function-related Required Minimum Education: Bachelor’s Degree Preferred
Responsibilities
This position is responsible for the successful execution of the Boise International Logistics Service process for Key Accounts. Responsibilities include coordinating inbound and outbound cargo, resolving logistical challenges, and providing product and service information.