Specialist, License Management Operations at SoundExchange, Inc.

Washington, District of Columbia, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Jan, 26

Salary

30.28

Posted On

25 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Quality Assurance, Customer Service, Communication, Interpersonal Skills, Problem Solving, Organization, Detail Oriented, Follow-Up Skills, Team Player, Multi-Tasking, Microsoft Office, Data Processing, Music Industry Knowledge, Conflict Resolution, Workflow Management

Industry

Musicians

Description

About SoundExchange Since forming in 2003, we have established ourselves as the premier music tech organization with a mission of building a fairer, simpler, and creator‐focused industry. Through a combination of proprietary solutions, emphasis on data, and advocacy efforts, SoundExchange works with 3,600+ digital service providers to collect and distribute digital performance royalties – more than $12 billion – on behalf of over 700,000 creators and rights owners. Title: Specialist, License Management Operations Department: Royalty Processing and Business Intelligence Job Location: Washington, DC (Hybrid: In Office Tuesdays & Wednesdays) Reports To: Senior Manager, License Management Operations Supervisory Role: No FLSA Status: Non-Exempt Position Summary: The Specialist, License Management Operations provides operational support for SoundExchange and its related and applicable companies by enabling and ensuring accurate and expedient processing of royalty payments, reports of use submitted by licensees, and statements regarding royalty obligations within the License Management applications. The support generally encompasses two kinds of workflows: processing and performing quality assurance on submissions from licensees related to sound recordings or music publishing works, and providing customer service related to those submissions and businesses. The Specialist also supports the department with other projects and assignments as needed and reports directly to the Senior Manager, License Management Operations. Essential Functions: Perform quality assurance on submissions from licensees, including but not limited to: payments, statements of account, reports of use, sales files, and similar files for our sound recording and music publishing licensing businesses Process submissions from licensees in a timely fashion Assist licensees with submissions via all accepted methods, such as, Email, SFTP, and an Online Portal Communicate with current and prospective licensees as an educational resource regarding SoundExchange and our licensing businesses Required Knowledge, Skills, Abilities (KSAs) Process experience with complex information workflows Proficiency in Microsoft Office (Word and Excel in particular) Strong aptitude for working with computer systems Excellent communication and interpersonal skills, including the ability to both convey complex information as well as effectively handle dissatisfied customers Able to problem solve and work through conflicts Highly organized, detail oriented, and strong follow-up skills Strong work ethic and team player Ability to multi-task and manage multiple queues of work An understanding of key music industry concepts related to statutory licensing preferred Required Education, Certifications/ Licenses, Related Experience Post-secondary education or certification is a plus 1 - 3 years of experience in the related field preferred ADA Specifications: This position requires the ability to remain in a stationary position (standing and/or seated) all of the time The person in this position may need to move about the corporate office(s) less than half the time This position requires the ability to spend all of the time viewing computer monitors Travel Requirements: This position requires less than 25% travel. PAY RANGE: $25.96 - $30.28 Note: The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. Taking Care Of The Band: At SoundExchange we empower creators and help shape the future of music. One way we do this is by respecting different voices, varied perspectives, and distinct backgrounds of all our team members. We are intentional in creating a culture where we recognize that all employees have the opportunities and support needed to thrive. We strive to create teams that reflect the music community we serve – every individual’s unique attributes and abilities are valued, and are part of how we innovate, create, and deliver experiences to the creators we champion. SoundExchange has an employee-led committee that focuses on amplifying different voices and backgrounds and undertakes activities to promote inclusion and access. It helps to cultivate SoundExchange culture and policies, advocates for equality within the music industry, and participates in community building activities in the Washington, DC area where SoundExchange is located. All with the goal of promoting more belonging and access in the workplace, music industry, and local community. Accommodations: SoundExchange is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access the SoundExchange Careers website as a result of your disability. We will make a determination on your request for reasonable accommodation on a case-by-case basis. If you need an accommodation, please email jobs@soundexchange.com.

Responsibilities

The Specialist provides operational support for processing royalty payments and reports of use submitted by licensees. They also perform quality assurance on submissions and assist licensees with their inquiries.