Specialist, Marketing Operations at StoneX Group

Cape Town, Western Cape, South Africa -

Full Time

Start Date

Immediate

Expiry Date

19 Jul, 26

Salary

0.0

Posted On

21 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Marketing Operations, Project Management, Campaign Trafficking, Jira, Confluence, Resource Planning, Workload Management, Stakeholder Management, Digital Marketing, Financial Services, Process Improvement, Microsoft Office, Data Analysis, Workflow Management, Regulatory Compliance

Industry

Financial Services

Description

Overview Permanent, full-time, 4 days per week in office Connecting clients to markets – and talent to opportunity With 5,400+ employees and over 80,000 institutional, commercial, and payments clients, we operate from more than 80 offices spread across six continents. As a Fortune 100, Nasdaq-listed provider, we connect clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors.Whether you want to forge a career connecting our retail clients to potential trading opportunities, or ingrain yourself in the world of institutional investing, StoneX Group is made up of four business segments that offer endless potential for progression and growth. Business Segment Overview: Engage in a deep variety of business-critical activities that keep our company running efficiently. From strategic marketing and financial management to human resources and operational oversight, you’ll have the opportunity to optimize processes and implement game-changing policies. Position Purpose: The Marketing Operations Specialist – Non-Retail EMEA is responsible for managing and overseeing all Non-Retail marketing requests originating from EMEA marketing managers, regions, and brands. This role serves as the dedicated EMEA counterpart to the existing US and APAC Non-Retail Marketing Operations Specialists and is accountable for the planning, resourcing, prioritization, and operational delivery of all Non-Retail EMEA initiatives. The role partners closely with global functional leads across Copy, Design, Social, Video/Production, WebOps, and Acquisition to ensure projects are scoped correctly, resourced effectively, delivered on time, and aligned with global marketing governance standards. This is a highly operational, cross-functional role focused on workflow management, resource alignment, delivery oversight, and stakeholder communication within a fast-paced, regulated environment. Responsibilities Primary duties will include: Regional Ownership – Non-Retail EMEA Act as the single point of contact within Marketing Operations for all Non-Retail EMEA marketing requests. Manage intake, prioritization, and end-to-end trafficking of all EMEA Non-Retail initiatives. Ensure all work aligns with global marketing processes, KPIs, and delivery standards. Balance regional needs with global resource availability and capacity constraints. Workflow & Project Management Oversee and manage all EMEA eForm submissions and ensure accurate scoping and routing. Create and manage associated Jira tickets required to execute projects. Track task progress, manage timelines, and proactively resolve bottlenecks. Ensure all projects have effort estimates and actuals tracked to improve forecasting and capacity planning. Monitor and manage urgent or last-minute stakeholder requests with clear prioritization rationale. Resource Planning & Capacity Management Identify required skill sets for upcoming initiatives and secure appropriate resource allocation. Continuously assess capacity against deadlines and adjust assignments as needed. Escalate resourcing gaps and propose outsourcing or alternative solutions when required. Maintain regular check-ins with functional teams and EMEA stakeholders to ensure alignment. Stakeholder Communication & Governance Facilitate regular prioritization sessions and update meetings with regional and global stakeholders. Maintain transparent communication regarding delivery timelines, risks, and trade-offs. Establish and maintain dashboards to provide visibility into workload and status. Ensure all documentation and project files are stored and maintained in approved systems (SharePoint, Jira, dashboards). Process Improvement & Operational Excellence Monitor and continuously improve workflows based on stakeholder and team feedback. Explore and implement Jira automations and workflow enhancements. Support development and enforcement of global Marketing Operations best practices. Ensure alignment with global governance frameworks across all regions. Regulatory Responsibilities Maintain high ethical and professional standards in all activities. Ensure compliance with applicable regulations across EMEA jurisdictions. Identify operational risks and recommend improvements to strengthen controls. Ensure accurate and up-to-date documentation across all project management platforms. Qualifications To land this role you will need: 5+ years’ experience in Marketing Operations, Project Management, or Campaign Trafficking within a high-demand, digitally driven environment. Experience in financial services (regulated environments) or global digital agencies preferred. Proven track record managing multi-channel digital campaigns and cross-functional marketing initiatives. Strong experience with Jira and Confluence (mandatory). Demonstrated experience in resource planning and workload management. Strong stakeholder management and communication skills. Highly organized, detail-oriented, and proactive. Ability to prioritize effectively in a deadline-driven environment. Experience working across time zones and global teams. Proficient in Microsoft Office (Word, Excel, PowerPoint, Project). Working environment: Permanent, full-time, 4 days per week in office. #LI-Hybrid#LI-MA1

Responsibilities

The Marketing Operations Specialist manages and oversees all Non-Retail marketing requests for the EMEA region, ensuring alignment with global standards. They are responsible for project scoping, resource allocation, workflow management, and maintaining transparent communication with stakeholders.