Job Description:
We have an opportunity for a Specialist Motor Claims Handler to join us in our Commercial Claims Department. You’ll help customers and brokers of AXA Insurance in the UK. We see ourselves as one big team, therefore you’ll take pride in working as an effective team player and you’ll have the opportunity to learn about new Claims products. As a Motor Trade Claims Handler, you’ll be an essential member of the team helping our customers over the phone, by handling their queries.
You’ll have strong communication skills, with the ability to build great relationships based on Integrity and trust. We always put the Customer First in everything we do, so we want someone who strives to go the extra mile for them.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You’ll work at least 40% of your week away from home, moving to the majority of your working week from September 2025. Away from home means either attendance at one of our office locations, visiting clients or attending industry events.

WHO WE ARE:

AXA Retail helps people live the life they love, knowing we’ve got their back, at home and on the road. Our people are vital to us becoming more digital, faster and easier to access. We’re a dynamic team of experts completely committed to making sure our customers ‘get back to the good stuff’ when the unexpected happens.
Salary: Up to £27,000 dependent on experienc

• Managing a portfolio of Claims offering relevant and accurate information to every customer based on your professional expertise and training.
• Carry out investigation of claims to obtain quantum information in order to make appropriate policy and legal liability decisions.
• Recommend and action the most appropriate use of the claims management processes including MOJ, Credit Hire and using current case law to provide a cost effective settlement.
• Identify and contribute to improvement in claims processes in order to ensure optimum efficiency and ability to deliver business results.
  We know that some candidates may be discouraged from applying if they don’t meet every requirement. If you’re excited by this job and the prospect of working at AXA but you’re not sure you tick every box, we’d still encourage you to apply.