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Specialist-Networking Engineering Services_D1621 at Allianz Global Corporate & Specialty SE
, , India -
Full Time

Start Date

Immediate

Expiry Date

24 Jan, 26

Salary

0.0

Posted On

26 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Cisco Unified Communications, Voice Conferencing, Webex, Networking, Incident Management, Problem Management, Service Request Fulfillment, Customer Centricity, Stakeholder Management, Telephony, Data Network Technologies, Release Coordination, Project Coordination, CCNA, ITIL Foundation, AI Tools

Industry

Financial Services

Description
Overall Objectives of Job Provide End to End delivery of Allianz global Unified Communication and Collaboration (UCC) services • 1st & 2nd level support for users on Allianz Global Network IP Telephony, Cisco Webex, Microsoft Teams, Videoconferencing and fax services globally • Ensure stable operations and support event management, incident/problem management and service request fulfillment as part of the standard operating procedures • Manage functional escalations and collaborate with next level technical support teams • Conduct live troubleshooting with end users and manage 3rd party vendors to support incident resolution • Support the Allianz collaboration team in understanding, analyzing and handling incoming issues in a well-structured manner • Prepare and train OE service desks, ensure knowledge transfer by documenting processes and procedures • Strong customer centric attitude and willing to go the extra mile to ensure customer’s satisfaction Qualification & Experience 3-6 Years of Experience supporting Cisco Unified Communications/Voice Conferencing/Webex and/ or networks • Good communication skills • Stakeholder management • Any background in Data Network technologies such as routers, switches and firewalls is a plus. • Work closely with business partners on telephony related issues to assess impact and manage client • Release and Project co-ordination experience • CCNA – Preferred • ITIL Foundation – Preferred A fundamental grasp of AI tools will be an added benefit.
Responsibilities
Provide end-to-end delivery of Allianz global Unified Communication and Collaboration services, including 1st and 2nd level support for users. Manage incident resolution and collaborate with technical support teams while ensuring stable operations.