Job Title:
Specialist, Operations Support, Onsite-CAN Oshawa
Job Description
The Specialist, Operations Support is responsible for enhancing the efficiency of our operational processes and providing essential support to ensure the smooth execution of day-to-day activities. This role involves collaborating with various departments to streamline operations, solve problems, and implement improvement strategies that align with our business objectives.

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then a Specialist Operations Support position at Concentrix is just the right place for you!
As a Specialist, Operations Support, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Specialist, Operations Support role include:

• Communication Skills (both verbal and written)
• Computer skills (operating systems, navigation, applications, user-level troubleshooting capabilities and typing proficiency)
• Analysis and Problem Solving
• Self-starter
• Ability to multi-task
• Teamwork
• Problem solving
• Ability to work independently
• Flexible work schedule
• Work onsite

WHAT YOU WILL DO IN THIS ROLE

• WFM requests (overtime, reconciliation, assisting with shift /vacation bids)
• Audit helpdesk
• Posting stats/Key Performance metrics
• Agent tech/skilling issues follow up
• Coordination of testing & submission of skill requests
• Update Emergency Scorecards, master tracker and reports
• Master EMD roster and CE tracker
• Monitoring completion & expiration dates to ensure certification compliance requirements are met
• Coordinating advisors continuing education with training department and WFM
• Management of uniform orders, IDs, cell phones, special events & TV updates
• Assist with coordination of team meetings with structured agenda items
• Creation of communications, desk toppers, etc.

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Specialist, Operations Support role include:

• Communication Skills (both verbal and written)
• Computer skills (operating systems, navigation, applications, user-level troubleshooting capabilities and typing proficiency)
• Analysis and Problem Solving
• Self-starter
• Ability to multi-task
• Teamwork
• Problem solving
• Ability to work independently
• Flexible work schedule
• Work onsit

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

• The base salary range for this position is $42,000-$45,100 CAD (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days.
• DailyPay enrollment option to access pay “early,” when you want it
• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• A modern, state-of-the-art office setting with advanced technologies and a great team
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
• A range of other perks and benefit