Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

Specialist - Partner Support at MTN Group

Kampala, Kampala, Uganda -

Full Time

Start Date

Immediate

Expiry Date

24 Sep, 26

Salary

0.0

Posted On

26 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Partner Support, Customer Experience Management, Complaint Handling, Escalation Management, Service Excellence, Sales Skills, Communication, Problem Solving

Industry

Telecommunications

Description

MTN Mobile Money Uganda Limited is an equal opportunity employer and is seeking to recruit competent individuals to fill the following Position. Job Title: Specialist-Partner Support Reporting to: Manager – Partner Operations Division – Financial Operations Mission/ Core purpose of the Job The Job Holder will be tasked with ensuring that partner queries are resolved or escalated at the first point of contact while updating the customer up to the point of resolution. Main Job Functions: * To manage the partner interactions/experiences during the day to day operations of services provided by MTN Mobile Money Limited * To respond to or initiate contact with parner with the aim of attending to customer needs through inbound or outbound connections within the defined parameters. * To escalate queries out of the job's control span to the respective departments * Handle customer complaints and needs with the approved level of service and urgency to enhance customer satisfaction. * Action or handle escalations as deemed appropriate * Utilise/ Initiate / Derive appropriate systems, data bases, processes, policies and procedures to support work * And execute any other duties that may be assigned through the reporting structure Job Requirements (Education, Experience and Competencies) Education: * A degree in a business-related field Experience: * A minimum of two-year prior work experience in a service-oriented environment * Fluency in English. Training: * Systems * Service Excellence * Aggressive Sales Skills NB: Presentation of false academic documents and certification will lead to criminal prosecution. Any form of canvassing will lead to automatic disqualification. Should you not hear from us within fourteen (14) days from the closing date of this advertisement, you may consider your application to be unsuccessful. Female candidates are strongly encouraged to apply.

Responsibilities

The role focuses on managing partner interactions and resolving queries at the first point of contact. It involves handling complaints and escalating complex issues to the appropriate departments to ensure customer satisfaction.