Specialist Patient Access - Northwoods ER at Roper St. Francis Healthcare

North Charleston, South Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Jan, 26

Salary

0.0

Posted On

14 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Patient Registration, Financial Guidance, Communication Skills, Organizational Skills, Computer Skills, Medical Terminology, Confidentiality, Office Equipment, Interpersonal Skills, Multi-tasking, Problem Solving, Attention to Detail, Software Proficiency, Team Collaboration, Stress Management

Industry

Hospitals and Health Care

Description

Thank you for considering a career at Roper St. Francis Healthcare! Scheduled Weekly Hours: 40 Work Shift: Days/Afternoons (United States of America) Wednesday, Thursday, Friday 7am-7:30pm Job Summary: The Purpose of the Patient Access Specialist is to provide excellence in customer service, patients are greeted and logged into tracking software. Gathers appropriate information from patients or responsible parties in order to completely register and identify financial liabilities. Collect patient financial liabilities and provide receipts to patients. May perform patient pre-admission, registration, room assignment/transfer, and other related required tasks for patient throughput and patient care. Assist with transporting of patients to their scheduled area. Provide financial guidance to patients/families, RSFH staff, insurance providers, physicians, and/or physician office staff etc. which may include providing explanations of insurance benefits, financial assistance, and self-pay billing. Performs quality self checks using software to prevent billing, identification, or other registration issues that could cause a loss of revenue. May assist in preparing documentation regarding quality, customer service, and other organizational initiatives. Minimum Qualifications: Education: Requires High School diploma or equivalent. Experience: At least 6 months customer service work experience required. Licensure/Certification: N/A Primary Source Verification (if applicable): N/A Knowledge/Skills: Basic computer skills required. PC and Windows experience required. Good organizational skills. Excellent verbal/written communication and interpersonal skills to effectively deal with customers and staff. Ability to diplomatically and respectfully deal with customers (both in person and via telephone). Ability to effectively handle multiple priorities and deadlines. May require a working knowledge of medical terminology. Ability to maintain the confidentiality of sensitive information. Requires the use of general office equipment including, but not limited to: computer, calculator, fax machine, printer, copier etc. Other: Competent and proficient with patient information systems (ADT) and willingness to work at various registration sites as needed is required for positions in the Access dept. Employees in patient access may be required to work weekends and holidays as scheduled by their manager. Employees in Access may be asked to cover outside their normally scheduled hours and location to maintain the around the clock coverage needed to provide for safe patient care. Staff will be scheduled for call duty. Staff should be knowledgeable in all registration functions including outpatient, emergency room, inpatient, and specimen registration types to fulfill on call duties. Contacts: Constant contact with patients, visitors, general public, and/or healthcare employees (including staff, co-workers, physicians, insurance providers, and vendors). Must be able to interact professionally and diplomatically with all of the above. Work Demands/Environment: Frequent sitting, walking, standing, stooping, bending. May require lifting or moving items up to 25 lbs. May require pushing or pulling over 50 lbs (wheelchair/carts etc.). Frequent use of finger/hand dexterity. Constant talking or hearing. Corrected hearing and vision to normal range. Possible exposure to blood, body fluids or tissue. Possible exposure to infectious materials, odors, communicable diseases and/or other conditions common to a healthcare environment. Requires work under stressful conditions, deadlines, and/or irregular hours. Roper St. Francis Healthcare is an equal opportunity employer. As a Roper St. Francis Healthcare teammate, you’re part of a Misson that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. What we offer Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts Paid time off, parental and FMLA leave, and short- and long-term disability Tuition assistance, professional development and continuing education support Benefits may vary based on the market and employment status. Department: SS Revenue Cycle Acute - Roper St Francis Healthcare It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@RSFH.com. Welcome to the Roper St. Francis Healthcare career portal! If you’ve visited us previously, please note accounts created before December 18, 2023 are no longer active and a new account must be created. Thank you for your patience as we transition to a new system to enhance your candidate experience! Why choose Roper St. Francis Healthcare? Roper St. Francis Healthcare is lauded as one the best places to work in healthcare and here's why you should choose a career with us: We have a lot to be proud of We’re the first choice for healthcare among Lowcountry families. We’ve been trusted with our neighbors’ health and wellness for generations. And as our community grows, we continue to expand our services and open our arms to provide care to our friends and family members who need it most. We are vibrant and growing With 6,000 employees, we’re the Lowcountry’s second-largest private employer. We have nearly 1,000 doctors representing almost every medical specialty, and our 657-bed system consists of more than 100 facilities and services across five counties. In short, there is plenty of room for growth and ever-expanding job opportunities. We are committed to excellence Roper St. Francis Healthcare rewards exceptional performance and invests in supporting our staff. From nurses to technicians and administrative professionals, our employees share our commitment to putting patients first. We recruit and retain the most qualified workforce without regard to age, sex, race, religion, color, national origin, sexual orientation, gender identity, handicap or disability. We offer generous employee benefits Roper St. Francis Healthcare offers an excellent benefits package for our full-time employees. We offer several options for health plans, a generous retirement plan, and educational opportunities to further your career.

Responsibilities

The Patient Access Specialist provides excellent customer service by greeting patients and logging them into tracking software. They gather necessary information for registration, assist with patient throughput, and provide financial guidance to patients and families.