Specialist - Patient Access (WFM) at R1 RCM Inc

Makati, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

02 Feb, 26

Salary

0.0

Posted On

04 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Workforce Management, Data Analysis, Scheduling, Communication, Excel, Staffing Decisions, Operational Metrics, Healthcare Experience, Collaboration, Multi-tasking, Project Management, Genesys PureCloud, Interaction Optimizer, Interaction Client Business Manager

Industry

Hospitals and Health Care

Description

The Workforce Management Analyst (WFM Analyst) will be responsible for identifying, validating, and interpreting trends in large data sets related to defined workflows as well as effectively communicating proposed solutions to management. This person will work with the Genesys PureCloud environment, the Genesys software of Interaction Optimizer and Interaction Client Business Manager. In this role, the successful candidate will diligently manage end user schedules, will identifying gaps in staff coverage, monitor phone queues, maintain key WFM processes, create and analyze data into reports, and communicate to leaders. Responsibilities: Identifying and improving efficiencies within scheduling technologies Produce and analyze WFM operational metrics Forecast and recommend staffing decisions, manage scheduling of user lunch and breaks and meetings/trainings Communicating clearly with Operational teams and leaders Provide recommendations to Operations based on valid data regarding staffing Required Qualifications: Bachelor’s degree or equivalent experience Strong Excel skills Revenue Cycle and/or Healthcare experience is an advantage At least 1-2 years’ experience in Workforce management in a BPO set up A collaborative mentality and ability to interact across multiple teams Ability to work well with team members Ability to multi-task and independently manage project demands in a dynamic environment Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests. Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits. What’s in it for you? • Competitive Total Rewards Package • Target variable incentives • Medical Plan (HMO) from Day 1 of employment with free dependents • Life insurance • Paid Time-Off Benefits • Sick Leave Conversion • Night Differential offered • Employee Referral Program • All Mandatory Statutory Benefits R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, or any other characteristic protected by local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories. Visit us on Facebook: https://www.facebook.com/r1rcmphilippines #R1Philippines #AllTogetherBetterinR1PH R1 is the leader in healthcare revenue management, helping providers achieve new levels of performance through smart orchestration. A pioneer in the industry, R1 created the first Healthcare Revenue Operating System: a modular, intelligent platform that integrates automation, AI, and human expertise to strengthen the entire revenue cycle. With more than 20 years of experience, R1 partners with 1,000 providers, including 95 of the top 100 U.S. health systems, and handles over 270 million payer transactions annually. This scale provides unmatched operational insight to help healthcare organizations unlock greater long-term value. To learn more, visit: https://www.r1rcm.com.

Responsibilities

The Workforce Management Analyst will identify, validate, and interpret trends in large data sets related to defined workflows. They will manage end user schedules, identify gaps in staff coverage, monitor phone queues, and communicate findings to management.