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Specialist, Patient Payments Support & Service at PDS Health

Irving, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Feb, 26

Salary

24.4

Posted On

23 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Payment Processing, Billing, Communication, Problem Solving, Team Collaboration, Computer Skills, MS Office, Spanish

Industry

Hospitals and Health Care

Description

Now is the time to join PDS Health. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today! The Specialist, Patient Payments Support & Service will support our dental offices and their patients by fielding incoming phone calls, help tickets and change forms. The incumbent will make requested changes to Orthodontics payment plans and ensure that patient is billed and charged accurately according to office request. The incumbent will demonstrate a courteous and professional demeanor when dealing with customers and office staff, while remaining confident and assertive. Responsibilities Accept incoming phone calls, tickets and forms, communicate effectively. Process changes to payment plans across multiple programs to coordinate accurately. Maintain working knowledge of the existing payment options available to assist in securing payment. Partner with field offices to assist in securing balances. Maintain working knowledge of the payment vendor and office ledger in order to solve complex payment and billing issues. Interface with customers by taking incoming calls in regards to payment if needed. Maintain appropriate standards of quality in phone calls and processing. Other duties as assigned. Required Equivalent to high school diploma or general education degree (GED). 1-3 years of related work experience required. Experience in a medical/dental setting and/or accounts receivable and collections. Preferred Bi-lingual in English and Spanish. Strong computer skills and demonstrated competence in MS Office, Word, Excel software applications. Benefits Medical, dental, and vision insurance Paid time off Tuition Reimbursement 401K Paid time to volunteer in your local community Compensation Information $18.60-$24.40 / Hourly PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members. #LI-PDS

Responsibilities

The Specialist will support dental offices by fielding incoming calls, help tickets, and change forms. They will process changes to payment plans and ensure accurate billing for patients.