REQUIREMENTS

• You have 1-2 years experience in Project Management / Exec role or similar
• You ideally have experience working in an agency environment
• You understand Paid Search, Paid Social and other service channels
• You’re organised with a strong attention to detail and the ability to manage multiple tasks simultaneously
• You have excellent written and verbal communication skills, with the ability to communicate clearly and concisely
• You’re a self-starter with a proactive attitude and a willingness to take initiative
• You have strong problem-solving abilities and a resourceful approach to challenges
• You’re proficient in Google Suite and familiar with project management software (e.g., Screendragon or similar) or CRM systems
• You thrive and adapt in a dynamic, fast-paced agency environment
• You’re collaborative, supporting colleagues and contributing to a positive team culture
• You have a genuine interest in the digital marketing landscape and a desire to learn about performance strategies

• Support client onboarding and off-boarding process, ensuring that process and timings are adhered to
• Assist creation and maintenance of project plans, scoping, timelines, and alerting resource management to up and coming resourcing requirements
• Coordinate internal meetings, including scheduling, agenda preparation, and following up on action items.
• Monitor project progress against timelines, identifying potential roadblocks and flagging them to senior resourcing
• Support the on-boarding and off-boarding of client projects, ensuring all necessary documentation and systems are in place
• Assist in management of project documentation, ensuring all files are organised, up-to-date, and easily accessible
• Work within the Project Management team to streamline processes and improve efficiency
• Coordinate with internal departments, such as sales, finance, and the service channels, to ensure seamless operations and end-to-end customer experience
• Facilitate clear and consistent communication between internal teams to drive an integrated approach
• Act as a point of contact for internal project-related queries, redirecting as necessary
• Support the preparation of client reports and presentations, ensuring accuracy and timely delivery
• Foster a collaborative environment by supporting cross-functional initiatives
• Identify recommended process improvements to enhance client experiences and operational efficiency
• Participate in the development and implementation of new procedures and systems
• Provide feedback and insights to the tech and operations team to support continuous improvement
• Maintain process and procedure training documentation, ensuring employees have access to up to date training material
• Support the operations team with administrative tasks such as data entry, system imports/exportsProvide administrative support to other departments or projects