Specialist R2C at IHG Career

Gurgaon, haryana, India -

Full Time

Start Date

Immediate

Expiry Date

18 Jun, 26

Salary

0.0

Posted On

20 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Transaction Processing, Service Level Agreements, Accounting Policies, Finance Policies, Human Resources Policies, Error Resolution, Route-Cause Analysis, Continuous Improvement, Record Keeping, Financial Statements, Account Reconciliation, System Reporting, Data Integrity, Analytical Techniques, Statistical Analysis, PeopleSoft

Industry

Hospitality

Description

Role Purpose With minimal guidance, act as part of a team to process transactions in accordance with Service Level Agreements. Follow appropriate accounting, finance and/or Human Resources policies and procedures in assigned function. Identify discrepancies, clear errors, and perform route-cause analysis. Contribute to the continuous improvement of all areas in process scope. Track and report specific Service Level Agreement requirements and metrics. Key Accountabilities * SPECIALITY PROCESSING - Process transactions in accordance with Service Level Agreements. Maintain and update the team’s records management for tracking, communications and continuous improvement purposes. Perform specialty accounting or human resources functions such as maintaining, reconciling, analyzing, and preparing financial statements. Specialty accounting functions include, but are not limited to, providing expertise in the investigation and analysis of significant changes in key account balances. Responsibilities also include identifying and implementing solutions to resolve significant changes to key account balances. Review a variety of documents, listings, summaries, etc. for completeness and accuracy. Analyze assigned system reports to ensure accuracy, research and resolve problems; ensure the integrity of assigned system and data. Prepare and compile various reports as required for special studies and projects. Prepare monthly financial statements using standard accounting practices. Communicate with the customer to obtain correct information or financial data, as necessary. Check records against other current sources such as reports or summaries; investigate differences and take required action to insure that records are accurate and up to date. Operate a computer system, including input, edit, retrieval and analysis of transactional data. Provide recommendations for future system enhancements and process improvements. Select, interpret, classify and adjust inputted data and arrange, convert and compile data into report form. Facilitate continued improvement efforts with the Work Team and with the Customer and Process Support Team. * CUSTOMER SUPPORT - May be required to talk to customers, clients or suppliers over the phone. May contact the Customer and Process Support Team to obtain correct information on the remittance advice, as necessary. * Apply analytical techniques to one or more disciplines. May perform statistical analyses and create accurate charts, tables and graphs in the correct format and within established time frames as required. Select and use appropriate software to effectively analyze data. Compile and analyze financial information. Effectively communicate findings and make recommendations to appropriate staff, including key stakeholders and business leaders. * Maintain a consistent, high quality customer-focused orientation. Listen to and communicate with customer to obtain all required information necessary to determine and address their specific needs; tactfully explain why, if service cannot be provided. Respond to individuals in manner and timeframe promised or follow-up to explain status. Provide clear, accurate information; explain procedures or materials or provide supplemental information; anticipate problems or questions. Functional Complexities and Duties – * Manage complex/critical portfolio in accordance with SLA. Responsible for portfolios to include a) Effective & Regular follow up with customers for outstanding receivables b) All aged 90+ past due items are addressed regularly and escalated c) Ensuring process and procedures are followed regarding customer contacts, adhering to the process policy, legal requirement, reviewing collection data and allocating resources as needed d) Proactively inform any customer issues and escalation 2) Issues & identified mistakes are not repeated. * Prepare monthly hotel and corporate financial statements and ensuring integrity and accuracy are maintained. * Prepare and review monthly balance sheet and bank reconciliation’s and appropriate reconciling journal entries. * Responsible for financial data collection process. * Prepare or review work-papers for internal / external auditors. * Facilitate training and supporting hotel general management / accounting staff. Key Skills & Experiences Education – Associate Degree or Bachelor's Degree or technical institute degree/certificate or an equivalent combination of education and work related experience. Experience – 3 to 5 years progressive work related experience with demonstrated proficiency and understanding in one or more functions related to the position. Technical Skills and Knowledge – * Demonstrated knowledge of People Soft or other E.R.P. system’s finance, accounting and/or Human Resources modules. * Demonstrated proficiency in accurately populating databases with necessary information in designated time periods. * Demonstrates clear, concise and succinct communication skills including adapting both verbal and written communication to the needs and level of the user. At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? Who we are At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG. Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love. We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate. We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

Responsibilities

The specialist will process transactions according to Service Level Agreements, maintaining records and performing specialty accounting or human resources functions, including investigating and resolving significant changes in key account balances. Key duties involve preparing monthly financial statements, ensuring data integrity through analysis of system reports, and managing complex portfolios with regular follow-up on outstanding receivables.