TECHNICAL / PROFESSIONAL KNOWLEDGE

• Administrative procedures and systems
• Banking knowledge
• Banking procedures
• Business terms and definitions
• Data analysis
• Relevant regulatory knowledge
• Business writing skills
• Product Knowledge
• Relevant system knowledge
• Governance, risk and controls

Behavioural Competencies

• Communication
• Collaborating
• Customer Focus
• Initiating Action
• Work Standards
• Managing Work

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JOB PURPOSE

To provide quality and accurate business administrative support services to internal and external stakeholders enabling Nedbank to achieve its business goals.

JOB RESPONSIBILITIES

• Stay abreast in field of expertise and deliver on the expectations from stakeholders by building capability of self and staff through identifying current and future training and development needs.
• Contribute to team effectiveness by following the recruitment process when recruiting talent.
• Maintain a capable high performing team and ensure an environment for optimal performance is created by identifying talent pool through conducting career conversations; utilising the talent grid principles and developing talent retention programmes (e.g.. rotation).
• Manage quality of work by ensuring process standards are implemented and continuously met and corrective action where necessary.
• Drive operational improvement by identifying and implementing appropriate solutions
• Minimise expenses by using cost effective processes and staying within the operational budget Ensure turnaround times are met through processing financial transactions within the Service Level Agreement (SLA) requirements
• Ensure effective management of work by adhering to stipulated timeframes and quality delivery of work
• Non straight through processing of cross border and local payments remediation
• Facilitating the process of funds returned back to source
• Adherence to Service Level Agreements
• Internal Stakeholders engagements to remediate exceptions
• Prioritisation of First Call Resolution Queries – direct client impact

JOB RESPONSIBILITIES CONTINUE

• NQF Level 6 or Higher in Financial Management or Business Administration
• 2 -3 Years’ cross border and local outgoing and incoming payments
• 2 -3 Years’ SWIFT framework for query resolutions
• Compliance and adherence to Exchange Control Rulings and Regulations.
• Advantageous to have experience on the internal processing systems - LSI, MCA,FACTS,GPS, GPI Tracker
• Understanding of the financials flows over Vostro and Nostro accounts.
• Awareness of the new message standards – ISO20022