About Us:
At Ajinomoto Health & Nutrition, we are making significant advances in food and health with new ideas and innovative technologies. We are seeking candidates with energy and enthusiasm to be part of our growing team throughout North America. As an Ajinomoto Health & Nutrition employee, you are part of a diverse, innovative, and collaborative community committed to enhancing lives through nutrition and health. Our team is committed to providing amino acid-based solutions that create better lives for all.
Overview:
Responsible for responding to customer requests for product documentation, quality surveys and questionnaires. Involved in supporting new product commercialization and label creation.
Qualifications:

EDUCATION, CERTIFICATIONS AND EXPERIENCE:

• Bachelor’s degree or equivalent. Bachelor of Science degree in Food Science, Chemistry, Nutrition, Biological Sciences, or related fields strongly preferred.
• HACCP and/or PCQI certification preferred.
• Experience with USDA and/or FDA labeling regulations required.
• Experience with product lifecycle management software preferred.
• 2-3 years of experience in regulatory affairs/compliance or quality for a food manufacturer or distributor.

KNOWLEDGE, SKILLS AND ABILITIES:

• Basic knowledge of food ingredients and quality systems preferred.
• Capability to understand food regulations (USDA, FDA).
• Able to proofread and check documentation for accuracy and completeness.
• Demonstrated ability to work well independently with minimal supervision; actively seeks guidance when needed to maintain progress on assignments and deliver accurate information.
• Strong time management skills; able to advance and monitor progress on multiple requests simultaneously.
• Excellent computer skills; proficient in Microsoft Office programs; able to manage web sites with guidance: experience with PLM systems preferred.
• Strong written and verbal communication skills
• Excellent organizational and interpersonal skills
• Experience in providing customer service
  Working Conditions / Physical Requirements:

ADDITIONAL RESPONSIBILITIES:

• Other duties as assigned.
  Salary Range: We have budgeted an amount of 70-75K for this open role. EEO Statement:
  Ajinomoto is an Equal Opportunity Employer and will not discriminate because of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, disability, age (40 or older) or genetic information (including family medical history) for recruitment, hiring, and promotion decisions

Responsibilities:

• Customer documentation requests
• Works collaboratively with technical, quality assurance, manufacturing, and customer service teams to complete customer surveys/questionnaires.
• Share quality and regulatory documents to standard customer inquiries, coordinate response to non-standard inquires and requests.
• Populate quality related documents on TraceGains and similar sites (e.g., FoodLogiQ, SafetyChain, etc.)
• Document coordination
• Maintain quality and regulatory documents (technical data packets); create and revise documents when deemed necessary; retain documents in a server that is accessible to technical, regulatory, product managers, quality assurance and customer service.
• Track customer surveys and document request completion dates for traceability and customer satisfaction analytics.
• Stakeholder support
• Work collaboratively with local/international technical, regulatory, QA, product managers and
• customer service teams to complete customer surveys or quality document requests in a timely fashion to support AHN sales team.
• Supports the training of sales, technical, customer service and other groups as needed, on the systems and processes for providing quality documentation to customer.
• D. Project support
• Support special projects as assigned by manager or senior management as needed