Specialist - Reports Analyst at Everise

, , Philippines -

Full Time

Start Date

Immediate

Expiry Date

27 Mar, 26

Salary

0.0

Posted On

27 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Analysis, Process Improvement, Documentation, Excel, Access, SQL, Analytical Skills, Problem Solving, Mathematical Skills, Detail Oriented, Verbal Communication, Written Communication, Team Player, Interpersonal Skills

Industry

Outsourcing and Offshoring Consulting

Description

Company Overview Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today! Position Purpose: The Specialist - Reports Analyst works individually and in a team environment to develop and maintain quality analyses and processes within Global Support Services and across cross functional teams. Responsibilities of this position include: Data Analysis, Process Improvement, and Documentation. Job Requirements: Provide daily/weekly/monthly operations performance metrics in a timely manner with data integrity Work with management to define reporting and data requirements and produce timely internal or customer deliverables Create and distribute routine and/or ad-hoc reports in support of non-standard requirements Perform analysis to validate process compliance and provide trend/early-warning analysis Identify opportunities to improve processes and performances Partner with team members to build and maintain call scorecards to measure productivity and performance Document work instructions, process flows, and knowledge management materials to ensure accurate depiction of processes within the team and/or across Global Support Services Provide back-up support during periods of high-volume workflow Take on additional projects as assigned by manager Work both independently and in a cross functional team environment Qualifications : Work in US business hours Completed Highschool/Diploma/Vocational course At least 1-2 years of relevant reporting experience preferably in BPO/Call Center industry Advanced Excel and Access skills (working knowledge SQL queries preferred) Strong analytical, problem solving, and mathematical skills with a detail oriented mindset Excellent verbal and written English Team player as well as ability to work individually with minimum supervision Strong interpersonal skills to facilitate cross functional interaction If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you. Everise delivers happiness to millions of customers around the world. We excel at solving customer problems on behalf of some of the world’s biggest brands. Our specialty sectors are healthcare, travel, technology, and financial services. Companies rely on Everise, a leading customer experience firm, to drive their business forward by transforming customer care into something extraordinary and consistently delivering positive interactions across the globe in 32 languages. At our core, we are a diverse and inclusive group of champions who learn from each other. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal-opportunity employer and a pleasant and supportive place to work. Join us and become a champion of customer happiness! Learn more at www.weareeverise.com.

Responsibilities

The Specialist - Reports Analyst is responsible for developing and maintaining quality analyses and processes within Global Support Services. This includes providing performance metrics, creating reports, and identifying opportunities for process improvement.