Specialist Revenue & Credit Management at IHG Career

, , India -

Full Time

Start Date

Immediate

Expiry Date

06 May, 26

Salary

0.0

Posted On

05 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Accounts Receivable, Customer Service, Communication Skills, Data Analysis, Credit Management, Revenue Reconciliation, Problem Solving, Team Collaboration, Training, Process Improvement, Financial Reporting, Bilingual, PeopleSoft, E.R.P. Systems, Cash Application, Audit Support

Industry

Hospitality

Description

Role Purpose Regular interaction with hotels and business teams for the purpose of continuous improvement of all areas in scope in compliance with specific Service Level Agreements and governmental regulation requirements while ensuring resolution of customer issues Key Accountabilities Manage Hotels’ Accounts Receivable with full accuracy in accordance with Service Level Agreements. Responsibilities include but not limited to – a) Effective & regular follow up with customers for outstanding receivables b) Reviewing Remittance advice and action accordingly c) All aged (60+) items are addressed regularly and escalated d) Ensuring processes and procedures are followed regarding customer contacts, adhering to the process policy, legal agreements e) Proactively inform any customer issues and escalation f) Issues & identified mistakes are not repeated - Setup of New Customers’ accounts, Credit Reference check and revision of Credit limits. Ensure full accuracy in cash application in system. Regular interaction with hotels and business teams for resolving process related issues along with managing Credit Review Meetings. - Daily revenue reconciliation of Opera/POS vs PeopleSoft - Preparing credit card merchant reconciliation, guest refunds and guest chargebacks - Travel agent commission revenue validation and posting adjustments - IHG Loyalty program revenue validation, reconciliation and posting adjustments - Help / Support the Team Leader or Manager in various Reports/ Tracker/Calls /process level key activities, improvement initiatives, automation, and drive efficiency to deliver the same on a timely basis - Need to work in coordination with the team leader to suggest or look at training needs of other new and junior team members. Analyze system reports to ensure accuracy, research and resolve problems; ensure the integrity of assigned system and data. - Provide guidance & coach new members in investigation, analysis and resolution of customer specific issues. - Ensure all customer records are kept up to date, conversations and all maintenance processes are documented and filed as agreed. - Regular interaction with various teams across functions. - Provide full support in managing all audit queries on time-to-time basis. - Prepare and compile various reports as required for special studies and projects. - Ensure Control Self-Assessment (e-CSA) activities are complete. Functional Complexities and Duties – Responsible for the collections process to include: ensuring customers are contacted regularly regarding outstanding receivables; ensuring processes and procedures are followed regarding customer contacts; reviewing collection data are allocates resources as needed. Facilitate the review of competitors and pricing tactics and develop reports and tools for the hotels to market. Ensure that cash is applied to the correct accounts in accordance with SLA’s. On-account cash is applied within defined timeframes and that technologies and procedures are optimized in the application process. Key Skills & Experiences Education – Associate Degree or Bachelor's Degree or technical institute degree/certificate or an equivalent combination of education and work related experience. Experience – 5 to 7 years progressive work related experience with demonstrated proficiency and understanding in one or more functions related to the position. Technical Skills and Knowledge – Demonstrated knowledge of People Soft or other E.R.P. system’s finance, accounting and/or Human Resources modules. Demonstrated proficiency in accurately populating databases with necessary information in designated time periods. Demonstrates clear, concise and succinct communication skills including adapting both verbal and written communication to the needs and level of the user. Bilingual: Spanish (MUST)

Responsibilities

The role involves managing hotels' accounts receivable, ensuring accuracy and compliance with service level agreements. It also includes regular interaction with hotels and business teams to resolve issues and improve processes.