Specialist Rider Engagement at Delivery Hero

Cairo, Cairo, Egypt -

Full Time

Start Date

Immediate

Expiry Date

25 Jan, 26

Salary

0.0

Posted On

27 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Engagement Strategies, Content Development, Visual Content Design, Project Management, Data Analysis, Stakeholder Collaboration, Survey Design, Event Coordination, Bilingual Communication, Adobe Creative Suite, Problem Solving, Attention to Detail, Community Engagement, Retention Strategies, Dashboard Development

Industry

technology;Information and Internet

Description

Company Description talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. Job Description Job Summary: We are seeking a highly motivated and skilled individual to join our team as a Rider Experience and Engagement Specialist. In this role, you will be responsible for developing and executing communication and engagement strategies for our riders. You will work closely with several stakeholders to ensure our riders are informed, engaged, and connected to our organization. What's on your plate? Develop and execute communication and engagement strategies for our riders. Develop and design visual content for various digital media platforms, including in-app messages and websites. Work with the rider experience team to develop content strategies and ensure content alignment with the engagement strategy. Organize and coordinate engagement activities such as appreciation events, contests, and recognition programs. Gather rider feedback regularly through surveys, focus groups, or interviews to improve their experience. Develop dashboards and reports to monitor rider satisfaction, value proposition, retention, and engagement metrics. Analyze data and metrics to measure the effectiveness of communication and engagement programs and make recommendations for improvement. Collaborate with internal stakeholders to ensure consistency and alignment of messaging across all communication channels. Qualifications What did we order? Bachelor's degree in Business Administration, Marketing, Communications, or any related field. 3+ years of experience in operations, communications, or community engagement (preferably in delivery, logistics, or ride-hailing industries). Proficiency in Adobe Creative Suite (Photoshop & Illustrator), and Canva is a plus. Analytical mindset with attention to detail and problem-solving capabilities. Ability to work collaboratively with cross-functional teams. Strong project management skills and the ability to manage multiple projects simultaneously. Excellent Arabic & English written and verbal communication skills.

Responsibilities

The Rider Experience and Engagement Specialist will develop and execute communication and engagement strategies for riders, ensuring they are informed and connected to the organization. This role involves organizing engagement activities and analyzing rider feedback to improve their experience.