Specialist, Sales Controller & CRM Process at Roland Berger

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

22 Sep, 26

Salary

0.0

Posted On

24 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Microsoft Dynamics 365, Power Automate, Power BI, Microsoft Excel, CRM Operations, Sales Controlling, Data Quality Management, Process Automation, Master Data Governance, Pipeline Management, B2B Sales Operations, Analytical Thinking, Stakeholder Management, Data Analysis, Process Documentation, English Proficiency

Industry

Business Consulting and Services

Description

Company Description Roland Berger is one of the world's leading strategy consultancies with a wide-ranging service portfolio for all relevant industries and business functions. We cherish different perspectives and approaches and count on the diversity and authenticity of our employees. Driven by our values of entrepreneurship, excellence, and empathy, we at Roland Berger are convinced that business and society need a new sustainable paradigm that takes the entire value cycle into account. Our cross-competence teams work with our clients to successfully address the challenges of our time, today and tomorrow, across all industries and business functions. If you like to take the initiative and make a difference as part of a team, Roland Berger is the right place for you. Job Description As a Sales CRM Controller & Process Specialist, you will serve as the primary contact for users and corporate teams (Sales, IT, and others) on all CRM topics related to sales processes. You will work closely with sales teams and system users to ensure process adherence, data quality, and operational efficiency. Acting as the link between business needs and technical solutions, you will maintain master data integrity, enforce corporate sales process standards, and proactively push automation initiatives that enhance sales performance across the organization. We are looking for a professional with hands-on experience in CRM-enabled sales operations and process controlling, ideally within a B2B environment. Strong communication skills, a results-oriented and analytical mindset, and technical proficiency in Microsoft Dynamics 365, Power Automate or comparable workflow tools, Power BI, and Microsoft Excel are essential to succeed in this role. Position description – Your fields of activity at a glance Ensure adherence to corporate sales processes within CRM; identify deviations, track resolution, and report on compliance KPIs to sales leadership Own pipeline data integrity: monitor stage progression, flag stale opportunities, and enforce entry/exit criteria across the sales funnel Maintain and govern core CRM master data (accounts, contacts, opportunities); run regular cleansing cycles and manage deduplication Design and deploy Power Automate flows to reduce manual CRM tasks — from opportunity updates and approval routing to activity reminders and data validation triggers Build and maintain dashboards tracking pipeline health, data quality scores, and process adherence; translate findings into actionable recommendations Act as the main contact for users and internal teams for all operational CRM questions, including user support, training, and documentation Qualifications Bachelor's degree in Business Administration, Information Systems, Business Informatics, or a related field 2–4 years in CRM operations or sales controlling; experience enforcing process standards and owning data quality in Dynamics 365 Strong communication skills with a high customer- and service-orientation towards internal stakeholders Very good command of English, German is a plus Proficiency in data imports/exports, confident in analyzing large datasets and CRM-related data Hands-on experience with Power Automate or comparable workflow tools (e.g. Make, n8n) Structured, analytical, and detail-oriented working style; comfortable documenting and improving processes

Responsibilities

The role focuses on ensuring adherence to corporate sales processes within the CRM and maintaining high data integrity for the sales pipeline. It involves designing automation flows via Power Automate and building dashboards to track pipeline health and process compliance.