Specialist, Sales at Pearson PlcWestminster

, , India -

Full Time

Start Date

Immediate

Expiry Date

19 Aug, 26

Salary

0.0

Posted On

21 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Account Management, Sales Execution, Renewal Management, Contract Management, Product Demonstrations, Onboarding, Cross-Functional Collaboration, Commercial Awareness, Problem-Solving, Organizational Skills, Consultative Communication, Churn Reduction, Pricing Strategy, Compliance Documentation, Customer Experience, Account Ownership

Industry

Education

Description

Mid‑Market Account Support – Transactional Products This role supports mid‑market customer accounts across Pearson’s transactional product portfolio, including Credly, Talent Lens, PDRI, and other Pearson workforce and assessment solutions. The role manages both existing customers and new business enquiries, primarily for opportunities valued under $25k, ensuring smooth sales execution, renewals, onboarding, and customer satisfaction. From May to December 2026, this role may also act as the operational lead for mid‑market transactional products while Anji is on maternity leave, taking ownership of renewals, customer engagement, and cross‑functional coordination. This role will initially be offered as a three‑month trial, with the potential to become a permanent position within the UK Sales team. Work hours will be 9am – 5:30pm GMT Key Responsibilities Customer Account Management & Sales Support * Manage relationships with existing mid‑market customers using Credly, Talent Lens, PDRI, and other Pearson transactional products. * Respond to inbound new business enquiries across the transactional portfolio. * Own pricing discussions, renewals, and order forms. * Prepare and manage contracts and compliance documentation using Ironclad and Zuora, including sanctions due diligence. Demos, Introductions & Client Calls * Organise and lead customer meetings, including product introductions, demos, renewal discussions, and new business calls across the transactional product suite. * Act as a consistent point of contact throughout the sales, renewal, and onboarding lifecycle. Digital Credentialing & Product Support * Support customers using Credly, including issuing digital credentials, assisting with procurement processes, and completing onboarding documentation. * Support onboarding and implementation for Talent Lens and PDRI, responding to customer queries and coordinating internal support where required. * Complete customer security and vendor questionnaires and support implementation-related documentation. Cross‑Functional Collaboration * Work closely with Finance (e.g. Harsh Desai) on pricing, billing, and renewals. * Partner with Customer Success (Anouk Vincenti and team) to understand usage, adoption, and customer health across transactional products. * Liaise with Tech and Security (Talban Sohi) to address vendor and security requirements, using Apollo where required. Team Contribution & Leadership Cover * Participate in weekly team meetings, providing updates on renewals, risks, pipeline activity, and customer feedback. * During Anji’s maternity leave (May–December 2026), act as the key lead for mid‑market transactional products, ensuring continuity of service, timely renewals, and effective internal coordination. Renewal Management Approach * Proactively engage renewal accounts 1–3 months prior to renewal dates across Credly, Talent Lens, PDRI, and related products. * Manage auto‑renew contracts by closing renewals unless customers provide notice of non‑renewal within the agreed timeframe. * Encourage customers on manual renewals to transition to auto‑renew contracts, highlighting benefits such as price security and proactive renewal engagement. Performance Measurement (KPIs) KPIs will be aligned to the transactional portfolio and include: * On‑time completion of renewals * Churn reduction across Credly, Talent Lens, PDRI, and other transactional products * Strong customer satisfaction throughout the sales, renewal, and onboarding journey Key Skills & Qualities Required Customer‑Centric Mindset * Strong focus on delivering a positive customer experience across the full lifecycle, from enquiry through renewal and onboarding. * Ability to balance customer advocacy with commercial and operational requirements. High Attention to Detail * Comfortable managing contracts, pricing, renewals, and compliance documentation with accuracy and consistency. * Detail‑oriented approach when working across systems such as Salesforce, Ironclad, Zuora, and security documentation. Autonomy & Ownership * Ability to work independently, prioritise workload effectively, and take end‑to‑end ownership of accounts and renewals. * Confidence operating as the primary point of contact, particularly during periods of increased responsibility (e.g. maternity‑leave cover). Strong Organisational Skills * Able to manage multiple customers, renewals, and internal dependencies simultaneously in a fast‑paced, transactional environment. * Proactive in planning ahead, particularly around renewal timelines and customer communications. Clear & Confident Communication * Comfortable leading customer calls, demos, and renewal conversations with a professional and consultative approach. * Able to communicate clearly with internal stakeholders across Sales, Finance, Customer Success, and Tech/Security. Cross‑Functional Collaboration * Proven ability to work effectively across teams, aligning stakeholders to resolve customer queries and deliver outcomes efficiently. * Comfortable navigating different priorities and translating customer needs into internal actions. Commercial Awareness * Good understanding of transactional sales motions, renewals, pricing, and churn prevention. * Able to position value, pricing stability, and auto‑renew benefits clearly to customers. Problem‑Solving & Adaptability * Practical, solutions‑oriented mindset when responding to customer, procurement, or security questions. * Adaptable to changing priorities, tools, and processes across a growing product portfolio. Reliability & Accountability * Dependable in meeting deadlines, particularly around renewals and contractual obligations. * Comfortable being measured against clear OKRs and KPIs, including renewal timeliness, churn reduction, and customer satisfaction.

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Responsibilities

Manage mid-market customer accounts and new business enquiries for transactional products, focusing on sales execution, renewals, and onboarding. Act as the operational lead for mid-market products during a maternity leave period from May to December 2026.