Overview …:
At JBT Marel, what we do matters, we know that the contribution of our employees leads to the success of our business.
Our purpose is to transform the future of food; this guides our vision of being the global leader in food and beverage technology, by harnessing the full power of JBT Marel to partner with our customers and pioneer sustainable innovation.
Our values show who we are at our best. As we Create with Collaboration, Serve with Integrity, Grow with Excellence, and Advance with Innovation.
The Opportunity …:
As our Sales Support Specialist, you will report to the Sales Support Manager, providing crucial assistance to our sales team and ensuring seamless customer interactions. You will manage customer inquiries, processing orders, and maintaining our sales databases. You will collaborate closely with various departments to support sales strategies and contribute to the success of JBT Marel.

On a given day, you may:

• Be a main contact for specific customer accounts, managing expectations, relationships and taking point on solving issues.
• Work with other Sales Support Specialists to develop efficient processes; including file restructuring, customer files and quote process improvement.
• Suggest and help implement process improvements specifically regarding increased efficiency and customer information. Assist in writing and training of new Standard Operating Procedure documents to implement change.
• Be the customer advocate in resolving complaints and challenging issues.
• Receive ‘request for quotations (RFQ’s)’ and prepare price quotations for items with and without a list price.
• Receive purchase orders, review contracts, terms and conditions, and enter orders in ERP system to submit for order processing.
• Create and maintain records/reports for account management and customer information tracking purposes.
• Help with ’no charge orders (N/Cs)’ and ‘returned merchandise authorization (RMAs)’ which includes creating, logging, obtaining approval(s), overseeing customer communication, and/or investigating root cause to decrease frequency, etc.
• Provide occasional back up to other divisional team members regarding order entry, quoting and customer service support.
• Other responsibilities as directed by the Sales Support Manager.

• Minimum three years of inside sales, project management and/or account management experience.
• High school diploma required
• Extreme experience with customer excellence.
• Desire to seek and implement process improvement projects.
• Research skills including use of internet.
• Experience with multiple computer applications such as Microsoft Office
• Problem solve and work independently
• Bilingual (English/Spanish) is a plus
• You must be authorized to work in the US without sponsorship now or in the future.