Specialist Service Consultant at Nationwide

, , United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

30 Jul, 26

Salary

0.0

Posted On

01 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Complaint handling, Problem solving, Communication, Active listening, Conflict resolution, Customer experience, Relationship management

Industry

Financial Services

Description

At Customer Resolutions, we’re passionate about delivering a brilliant service. Every complaint is more than a challenge, it’s an opportunity to learn, improve, and make things right for our customers. When something goes wrong, we put it right. And when we see an opportunity to prevent it happening again, we take it! As a Specialist Service Consultant, you’ll play a vital role in shaping an exceptional experience for every customer. If you genuinely care about people, love listening, and thrive on solving problems, this could be the perfect role for you. We’re looking for curious, confident individuals who can understand what has happened and work with customers to reach the right outcome - first time, every time. We are currently recruiting UK-wide for our next induction dates of 16th February and 9th March. Although we are recruiting for our primary site locations, we would also welcome applications from talented colleagues who work remotely and require the support of a hybrid exception. See further details below. If you are internal and have experience handling complaints within the 3-business day process, we’d love to hear from you. The initial training will last 3 weeks. It’s essential to ensure you are set up for success, so no time off will be permitted during this time. Whether you’re new to Customer Resolutions or bring experience, this training is key to your development, so this phase will include 4 face-to-face days per week at designated locations. Expenses will be covered if travel is required. Travel to one of our sites may also be required during your day-to-day role, but we’ll always provide plenty of notice and will again cover any necessary expenses. Typical working hours for this role are 9am-5pm, Monday to Friday. At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK-wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job, you'll be located at our nearest regional hub. There will be a need to regularly connect with colleagues for collaboration events in one of our office sites. This is expected to be once quarterly at one of our office sites. If your application is successful, your hiring manager will provide further details on how this works. If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

Responsibilities

You will be responsible for resolving customer complaints by identifying the root cause and ensuring a positive outcome. The role involves shaping an exceptional customer experience while preventing future issues through proactive problem-solving.