Specialist Service Consultant at Nationwide

Northampton, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

22 Sep, 26

Salary

27500.0

Posted On

24 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem Solving, Relationship Building, Safeguarding Assistance, Active Listening, Conflict Resolution, Telephone Support, Communication Skills

Industry

Financial Services

Description

At Customer Resolutions, we’re passionate about delivering exceptional service. We see every interaction not just as a challenge, but as an opportunity - an opportunity to create a brilliant experience, support our customers, and resolve their queries with care and expertise. As a Specialist Service Consultant, you’ll play a vital role in shaping an exceptional experience for every customer. If you genuinely care about people, love listening, and thrive on solving problems, this could be the perfect role for you. We’re looking for curious, confident individuals who can understand what has happened and work with customers to reach the right outcome - first time, every time. This role is predominantly telephone‑based, providing support to our frontline colleagues as well as directly supporting customers who may require safeguarding assistance. If you have experience in building strong relationships with both colleagues and customers, we’d love to hear from you. There may be occasions where travel to one of our sites is required as part of your day‑to‑day responsibilities. We will always provide plenty of notice and cover any necessary expenses. Typical working hours for this role are Monday to Friday, 9am–5pm, with additional Saturday hours from 9am–12:30pm on a rotational basis, for which you will receive time off in lieu. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at our Northampton office. Whilst these locations are where we are primarily looking to fill the role, if you’re an internal applicant based in a different location we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role. You can also find out more about our approach to hybrid working here [https://nationwide-jobs.co.uk/life-at-nationwide/rewarding-you]. If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can. More rewarding. From 1 July 2026, the minimum salary for this role will be £27,500.

Responsibilities

Provide telephone-based support to customers and frontline colleagues, focusing on resolving queries and providing safeguarding assistance. Work to ensure a positive customer experience and reach the right outcomes efficiently.