IS&T SERVICE MANAGEMENT SPECIALIST – CHANGE ENABLEMENT & RELEASE

Perth | Hybrid | Permanent
Ready to make your mark in a global organisation that’s driving digital transformation across the mining industry?

Join our IS&T team as a Service Management Specialist and play a key role in delivering resilient, modern IT services that power some of the world’s most critical operations.

• Work with purpose in a global business at the forefront of innovation
• Be part of a supportive, inclusive culture where people are truly valued
• Get exposure to high-impact projects and cutting-edge tech
• Enjoy the stability of a permanent role, based in Perth with flexible work options

ALL PROGRESS BEGINS WITH PIONEERS. AT RIO TINTO, IT BEGINS WITH YOU.

We are looking for a Service Management Specialist – Change & Release who will be responsible for modernising, governing, monitoring, analysing, and driving opportunities to continuously improve the IS&T Service Management practice. In collaboration with our business and technical peers, you will establish, manage and track key quality and progress measures to ensure that our processes are designed efficiently and operating effectively.
Reporting to the Manager, Service Resilience within our Service Management Office, you’ll be a key player in strengthening and evolving our IT Service Management (ITSM) capabilities—especially around modern Change Enablement and Release Management.

You’ll be a trusted subject matter expert and change agent, focused on building smarter, stronger ITSM processes. Here’s what your role will look like:

• Lead and mature our core ITSM practices—with a sharp focus on Change Enablement and modern Release Management—ensuring seamless delivery and governance of business-as-usual activities.
• Champion a customer-centric, continuous improvement mindset in everything you do, role-modelling excellence and agility.
• Define and track key performance indicators to measure service resilience, process compliance, and operational success.
• Coach and support teams across IS&T—including third-party partners—on the effective execution of change and release management practices.
• Ensure our practices stay aligned to standards and policies, particularly around service resilience, and evolve with best practices.
• Drive and coordinate post-change reviews, especially for complex or high-impact changes requiring cross-functional collaboration.
• Spot opportunities for improvement—both proactively and reactively—and lead initiatives that elevate service quality and operational resilience.
• Monitor and report on the health of our service resilience practices, providing clear insights and actionable recommendations to IS&T Leadership.

WHAT YOU’LL BRING

We’re looking for someone who’s not only technically strong, but also deeply collaborative, with a drive to keep learning and improving. You’ll bring:

• A strong safety-first mindset—for both physical and mental wellbeing.
• A human-centred, outcome-driven approach to working in high-performing teams.
• A proven track record in collaborative service management across large, distributed environments.
• Deep subject matter expertise in ITIL practices and Service Management, specifically Change & Release management.
• Hands-on experience with ITSM tools (especially ServiceNow) and process optimisation.
• Strong skills in data analysis and performance reporting.
• Advanced ITIL certification (preferably v4) and comfort navigating complex service ecosystems.
• Excellent stakeholder engagement and communication skills, with the ability to influence at all levels.

It will also be beneficial if you have:

• Experience working in Agile, DevOps or Lean Six Sigma environments.
• A background in business analysis or process re-engineering.
• SIAM (Service Integration and Management) certification and / or experience

Join our IS&T team as a Service Management Specialist and play a key role in delivering resilient, modern IT services that power some of the world’s most critical operations.

• Work with purpose in a global business at the forefront of innovation
• Be part of a supportive, inclusive culture where people are truly valued
• Get exposure to high-impact projects and cutting-edge tech
• Enjoy the stability of a permanent role, based in Perth with flexible work option

You’ll be a trusted subject matter expert and change agent, focused on building smarter, stronger ITSM processes. Here’s what your role will look like:

• Lead and mature our core ITSM practices—with a sharp focus on Change Enablement and modern Release Management—ensuring seamless delivery and governance of business-as-usual activities.
• Champion a customer-centric, continuous improvement mindset in everything you do, role-modelling excellence and agility.
• Define and track key performance indicators to measure service resilience, process compliance, and operational success.
• Coach and support teams across IS&T—including third-party partners—on the effective execution of change and release management practices.
• Ensure our practices stay aligned to standards and policies, particularly around service resilience, and evolve with best practices.
• Drive and coordinate post-change reviews, especially for complex or high-impact changes requiring cross-functional collaboration.
• Spot opportunities for improvement—both proactively and reactively—and lead initiatives that elevate service quality and operational resilience.
• Monitor and report on the health of our service resilience practices, providing clear insights and actionable recommendations to IS&T Leadership