Specialist Software Support at Anywhere

Meridian, Idaho, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Jul, 26

Salary

0.0

Posted On

23 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

ResWare, Workflow analysis, User administration, Software maintenance, Document management, Report development, Process improvement, Data management, Technical support, Change management, User testing, Analytical skills, Communication skills, Interpersonal skills, Project management, Troubleshooting

Industry

Real Estate

Description

POSITION OVERVIEW The ResWare Administrator (RA) plays a crucial role in daily operations at TitleOne. ResWare is the primary production software for TitleOne, used by the majority of team members across our footprint. This role is responsible for support, training and configuration of ResWare. Duties include user administration, workflow analysis and implementation, software maintenance, document management and report development. The RA works closely with team members at all levels, including Leadership and Operations. NOTE: This is not a software development position. ResWare is an off-the-shelf title and escrow software, with administration primarily occurring through front-end configuration changes. KEY RESPONSIBILITIES: * Work with Leadership and Operations to identify areas of process improvement and implement workflow changes in ResWare to support efficiency. * User maintenance including adding/modifying/deleting users, permissions and access requests. * Management of documents including uploading, formatting, and creating new documents in Word and Excel. * Manage partner process and data in ResWare. Activity may include modifying partner access permissions, providing training around partners, and cleaning up of partners to ensure quality data to support automated processes. * Research and implement integrations for ResWare to support security and workflow improvements. Activities will include working with third party vendors to ensure proper configuration and implementation of solutions. * Work closely with the Training team to develop documentation and training for new and existing processes. * Document new and existing workflows to aid in support and maintenance of ResWare. * Work with various teams including Operations and Leadership to develop strategic ideas/solutions/and roadmaps related to ResWare and operational efficiency. * Monitor release notes, bug reports and version releases of ResWare to suggest timing of updates. * Maintain test environment, including updating and doing thorough testing before making a recommendation to production environment. Activities include change management, user testing coordination, team communication and installation of software updates. * Manage application updates to include testing, documentation, communication, training, and implementation in production. * Perform other related duties as assigned to support team and business needs. REQUIRED QUALIFICATIONS: The following qualifications reflect the skills and experience needed to be successful in this role. * High school diploma and/or GED * Must possess strong analytical skills and effective interpersonal and communication skills to interact with a wide range of users having different levels of computer expertise. * Able to work independently and efficiently to meet deadlines. * Able to promptly answer support related email, phone calls and other electronic communications. * Self-motivated, detail-oriented and organized. * Experience troubleshooting and supporting software systems/solutions. * Excellent communication (oral and written), interpersonal, organizational, and presentation skills. * Experience managing multiple projects, ensuring timely delivery, stakeholder coordination and communication. PREFERRED QUALIFICATIONS: * Previous experience with ResWare or title and escrow software * Experience in title, escrow, or real estate operations * Experience supporting integrated third-party vendor solutions WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS The physical demands described below are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. This role is performed in an indoor office environment and typically involves prolonged periods of sitting and computer use consistent with office-based escrow work. The position requires regular verbal and written communication and may occasionally require standing, walking, bending, reaching, and lifting or moving files or office materials weighing up to 25 pounds. WHY TITLEONE At TitleOne, we believe there is a difference. Our team delivers confidence and peace of mind through trusted expertise, innovative tools, and a strong commitment to the communities we serve. We support our team members with meaningful work, opportunities for growth, and a collaborative, people‑first culture. Benefits include: * Medical, Dental, and Vision Insurance * 401(k) with Company Match * Paid Time Off, Holidays, and Sick Leave * Short- and Long-Term Disability and Life Insurance * Paid Family and Parental Leave * Employee Assistance Program (EAP) and Wellness Incentives TitleOne, a title and escrow company, is committed to making a difference for our team members and the communities in which we live. We enrich our team members’ lives by providing a fun and energetic team environment while offering opportunities for growth and advancement. Our industry-leading, innovative and legendary service delivers confidence and peace of mind to real estate professionals and consumers throughout the Northwest. We are committed to impacting our communities through the giving of our time and financial resources. TitleOne is a subsidiary of Anywhere Real Estate Inc. Anywhere Real Estate Inc. [http://www.anywhere.re/] (NYSE: HOUS) is moving real estate to what's next. Home to some of the most recognized brands in real estate Better Homes and Gardens® Real Estate [https://www.bhgre.com/], Century 21® [https://www.century21.com/], Coldwell Banker® [https://www.coldwellbanker.com/], Coldwell Banker Commercial® [https://www.cbcworldwide.com/], Corcoran® [https://www.corcoran.com/], ERA® [https://www.era.com/], and Sotheby's International Realty® [https://www.sothebysrealty.com/eng], we fulfill our purpose to empower everyone's next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world. At Anywhere, we are empowering everyone’s next move – your career included. What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction. We pursue talent – strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value our people-first culture, which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together. Read more about our company culture and values in our annual Impact Report [https://anywhere.re/wp-content/uploads/2025/03/2024-Impact-Report.pdf]. We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including: * Great Place to Work * Forbes World's Best Employers * Newsweek World's Most Trustworthy Companies * Ethisphere World's Most Ethical Companies

Responsibilities

The ResWare Administrator is responsible for the support, training, and configuration of the ResWare production software. This role involves collaborating with leadership and operations to implement workflow improvements, manage user permissions, and oversee software maintenance and integrations.