Job Summary:
As part of our program to implement a next-generation fleet tracking, crew tracking, and airport turn management solution, we are seeking a Maintenance Operations Control (MOC) Subject Matter Expert (SME) to represent the technical dispatch and maintenance coordination function across the project lifecycle.
This is a 50%-time role within the program structure and reports directly to the Business Lead. The selected SME will play a key part in ensuring system design and implementation reflects the needs of Technical Operations and supports safe, informed, and efficient decision-making.
The MOC SME will function as the authoritative liaison for Maintenance Operations Control, ensuring aircraft technical status updates, deferral tracking, and maintenance-related communication protocols are accurately reflected in system workflows and integrated across operations. This role bridges Technical Operations with the SOC team and Flight Operations personnel (pilots).

Duties & Responsibilities:

• Represent MOC functional requirements across all program phases, including aircraft status visibility, MEL tracking, and technical communication protocols with SOC and Flight Operations personnel.
• Collaborate with the Business Lead, IT, SOC, Flight Operations, Airports, Crew Scheduling, and Technical Operations to ensure MOC integration aligns with overall solution design.
• Define and validate workflows related to aircraft release, real-time airworthiness updates, and operational impacts of technical status changes.
• Ensure that tools and platforms support accurate, timely, and standardized communication between MOC and key stakeholders across live operations.
• Contribute to configuration, testing, operational simulation, and readiness planning, including future-state coordination processes involving Technical Operations.
• Provide input into change management and process design to support seamless transition to new systems for MOC team members.
• Actively participate in Porter’s Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy.

Behavioural Competencies:

• Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
• Teamwork: Working collaboratively with others to achieve organizational goals.
• Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
• Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
• Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.
• Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

Qualifications:

• Minimum 5 years of experience in Maintenance Operations Control or technical dispatch within a commercial airline environment.
• Deep knowledge of real-time maintenance coordination, aircraft technical status tracking, and communication across dispatch, operations, and flight crews.
• Skilled in stakeholder engagement, cross-functional communication, and real-time decision-making under pressure.
• Well-versed in regulatory compliance and requirements related to maintenance release, deferrals, and airworthiness.
• Proven ability to contribute to systems design, testing, and process improvement initiatives.
• Experience with maintenance or operations control platforms (e.g., AMOS, Trax, Maintenix, CAE, LH Systems, NAVBLUE, or Jeppesen).
• Exposure to systems implementations or digital transformation initiatives within Technical Operations.
• Familiarity with maintenance-related data flows and reporting relevant to SOC decision-making.
• Ability to assess risks, communicate clearly under pressure, and contribute meaningfully to both strategic design and tactical execution.

Company Description:
Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves a North American network from Eastern Canada. Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®. Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and X

• Represent MOC functional requirements across all program phases, including aircraft status visibility, MEL tracking, and technical communication protocols with SOC and Flight Operations personnel.
• Collaborate with the Business Lead, IT, SOC, Flight Operations, Airports, Crew Scheduling, and Technical Operations to ensure MOC integration aligns with overall solution design.
• Define and validate workflows related to aircraft release, real-time airworthiness updates, and operational impacts of technical status changes.
• Ensure that tools and platforms support accurate, timely, and standardized communication between MOC and key stakeholders across live operations.
• Contribute to configuration, testing, operational simulation, and readiness planning, including future-state coordination processes involving Technical Operations.
• Provide input into change management and process design to support seamless transition to new systems for MOC team members.
• Actively participate in Porter’s Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy