WHAT WE DO:

Care Access is delivering the future of medicine today! Care Access has a revolutionary model that breaks down traditional barriers to clinical trials that limit participation among physicians and patients to 3%. By removing this bottleneck, Care Access is helping accelerate the approval and delivery of critical and life-saving therapies.
Who We Are: eISF & Documentation Management
Upload and maintain essential staff training records, certifications, and staff documents in the eISF and associated systems.
Ensure that site staff training records are audit-ready and aligned with regulatory and sponsor expectations.
Support internal audits, monitoring visits, and sponsor document requests.
We care. Our people are the engines behind our mission: to revolutionize access to clinical trials for the benefit of patients everywhere. We care for one another, find new ideas to accelerate medicine, and seed a long-term impact for generations.

POSITION OVERVIEW

Care Access is seeking a skilled and experienced Specialist, Study Training Compliance and DOA Matrix Management, to join our dynamic Central Support Operations team, part of the Global Expansion and Study Operations department.
The Specialist, Study Training Compliance and DOA Matrix Management within Central Support Operations team supports critical compliance functions to ensure study training requirements and delegation matrices are accurately managed across clinical research studies. This role contributes to site staff readiness and regulatory adherence by tracking training completion, maintaining essential clinical staff records, and ensuring Delegation of Authority (DOA) matrices are complete, reviewed, and approved in accordance with standard processes.
The ideal candidate is organized, responsive, and passionate about maintaining quality in a regulated, fast-paced environment.

PHYSICAL REQUIREMENTS

This role requires 100% of work to be performed in a remote office environment and requires the ability to use keyboards and other computer equipment.

TRAVEL REQUIREMENTS

This is a remote position with less than 10% travel requirements. Occasional planned travel may be required as part of the role.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Understanding of clinical research operations and the importance of compliance and documentation.
• Strong organizational and tracking skills; detail-oriented with the ability to manage multiple tasks effectively.
• Comfortable working with technology platforms (e.g., Clinical Conductor, Florence, SIP); Microsoft Office proficiency required.
• Strong interpersonal and communication skills for cross-functional teamwork.
• Ability to work both independently and as part of a collaborative team.
• Professional and adaptable when interacting with providers, vendors, and sponsor representatives.
• Knowledgeable in Microsoft Office applications, particularly Excel, Word, Outlook, and SharePoint; familiarity with internet-based research and database systems is essential.
• Strong interpersonal and customer service skills, with the ability to interact professionally with healthcare providers, internal staff, and external business partners.

CERTIFICATIONS, EDUCATION, AND EXPERIENCE:

• Bachelor’s degree in Life Sciences, Health Administration, or a related field preferred.
• Minimum of 2 years of experience in a Central Support or clinical research support role at Care Access or within a comparable organization (in clinical research, training compliance, operations, or document management in a regulated environment).
• Proven experience supporting onboarding, training compliance, and/or access coordination in a regulated research environment.
• Demonstrated ability to navigate and work within compliance-driven systems and support multi-trial documentation workflows.
• Familiarity with eISF (Florence) and clinical training platforms is a plus.

OTHER RESPONSIBILITIES

Perform other duties as assigned. The duties and responsibilities listed above are representative of the nature and level of work assigned and are not necessarily all-inclusive.

SCOPE OF ROLE

Autonomy of Role: Work is performed under general supervision
Direct Reports: No
Number of Direct Reports (if applicable): N/A
Role(s) Managing: N/A