Specialist Technical Info Services at henkel

Pudong, Shanghai, China -

Full Time

Start Date

Immediate

Expiry Date

07 Aug, 26

Salary

0.0

Posted On

09 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Technical Guidance, CRM Tools, Sales Lead Identification, Mentoring, ISO 9001:2015, English Proficiency, Consultative Communication, Prioritization, Problem Solving

Industry

Manufacturing

Description

What you´ll do Handle and resolve medium‑complexity customer inquiries independently, providing product, application and technical guidance across multiple topics and contact channels (phone, email) in a timely manner according to SLA. Leverage technical knowledge by demonstrating extended knowledge of portfolio and handling requests requiring a medium level of guidance. Maintain data accuracy in CRM tools, including contact and account creation, correct categorization, and data quality compliance. Participate in relevant technical trainings as defined in the onboarding and development plan. Identify and handle potential sales leads, ensuring proper follow‑up with the corresponding Sales Representative or Inside Sales team. Share knowledge and best practices within GTIS, including mentoring and training new TIS specialists. Collaborate and actively participate with stakeholders to ensure alignment, effective communication, and successful outcomes. Maintain technical databases, including translations and ad‑hoc tasks as requested by Business Partners and Leadership. Apply Quality Management System in accordance to ISO 9001:2015 norm in the daily activities and identify continuous improvement opportunities in the process. Support leadership in adhoc. requests related to the harmonization of processes, standardization, representation of the team, knowledge sharing, KPIs reporting among others. What makes you a good fit Studies within Engineering or Technical Field is preferred. English proficiency for internal communication in an international environment. Minimum 1-2 years of experience in customer care, customer support, inside sales support, or another customer-facing role. Strong customer orientation with a confident, professional, and empathetic communication style (consultative approach). Curiosity and learning agility, you enjoy mastering technical topics and explaining them clearly to others. Ability to prioritize and stay solution-focused in a dynamic, high-contact environment. Some perks of joining Henkel Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year Diverse national and international growth opportunities Global wellbeing standards with health and preventive care programs Gender-neutral parental leave for a minimum of 8 weeks Employee Share Plan with voluntary investment and Henkel matching shares Comprehensive Group Insurance Scheme Annual Physical Examination Flexible Benefits cover for dependents Company Products Discount At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.

Responsibilities

Handle medium-complexity technical customer inquiries across multiple channels while maintaining CRM data accuracy. Collaborate with stakeholders and support leadership in process harmonization and KPI reporting.