EDUCATION:

• Matric Certificate
• Tertiary degree or diploma in Engineering/IT / related
• Certification in Prince2 Practitioner and/or PMP (advantageous)

EXPERIENCE:

• Minimum of 5 years’ experience in the Telecommunications environment.
• Experience in Fixed or ICT Project and Service Delivery Management
• Experience in medium scale multi-site rollouts (> 100 services per month)
• Experience working in a global/multinational enterprise (understanding emerging markets is advantageous)
• Worked across diverse cultures and geographies

SKILLS / PHYSICAL COMPETENCIES:

• Excellent communication skills, both orally and in writing.
• Business acumen and financial literacy
• Rapid learning – ability to adapt to new processes, technologies and systemsNegotiating skills related to service delivery enablement, SLAs, risk management. Planning skills

• Project Milestone tracking incl. ownership from RFP (Release from Planning) to COC (Certificate of Completion)
• Vendor Management (regional level)
• SLA & OLA tracking
• Escalation management
• Stakeholder management (internal & external)
• Vendor payments – aligned to process & milestones up to and including Certificate of Acceptance (COA)
• Process development and enhancement
• Infrastructure & Service quality
• Vendor conformance to MTN OHAS Policy
• Tools & Platform eg., NMS, OSS, etc
• Project planning – MS Projects
• Reporting
• Risk Management