JOB SUMMARY/OVERVIEW

The Specialist, Technical Sales Support will be responsible for the daily processing of request for Quotations for aftermarket parts. This position will also include providing technical support to distributors and end users on our various product lines.

KNOWLEDGE, SKILLS, COMPETENCIES, AND ABILITIES

• Computer skills including Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Ability to read, analyze, and interpret parts & operating manuals, internal serial records, and technical procedures.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Strong data collection and analytical skills; strong organization, computer, and communication skills
• Ability to prioritize and approach assignments with sense of urgency.
• Organized with excellent lime management skills.
• Demonstrated ability to work in a team atmosphere.
• Demonstrated ability to multitask and work under pressure.
• Demonstrated ability to learn and adapt in fast- paced environment.
• Must be punctual and possess a strong work ethic.
• Initiative-taker with a positive attitude.

REQUIRED QUALIFICATIONS

• High School Diploma
• Bachelor’s Degree preferred
• 1-3+ years of customer service or sales experience
• SAP knowledge preferred

• Support of overall aftermarket parts sales.
• Research operating manuals, serial records, and technical documents.
• Assist customers in identifying and pricing aftermarket parts associated with our various products.
• Provide technical support to distributors and end users for our product lines.
• Work closely with manufacturing, purchasing, logistics, and other organizations to provide accurate lead-times for aftermarket parts.
• Responsible for entering product data in our internal ERP’s and electronic tools to provide formal estimates to distributors.
• Performs other related duties as assigned.