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Specialist - Technical Support - ANZ at Scicom

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

06 Jan, 26

Salary

4500.0

Posted On

08 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Windows Operating Systems, MS Products, Troubleshooting, Effective Communication, Customer Service, Learning New Technology, Prioritization

Industry

Outsourcing and Offshoring Consulting

Description

Responsibilities: Assist customer and field engineers by diagnosing problems and providing resolution for technical or service-related issues. Troubleshooting to identify hardware or software products that are defective. Advice & educates customers through combination of experience & guideline documentation to ensure a solution to their technical issues. Provides input on recurring customer problems and shares that information with ither technical team members when relevant. Working with the TAM Team monitors and tracks issues to ensure accurate resolution. Monitors own “Open Case” workload and drives to closure. Skills Required: Working Knowledge of Windows Operating Systems and MS Products. Proven ability to troubleshoot Client solutions. Effective communication skills at all levels – written and verbal – English language. Superior customer service skills Proven ability to learn new and complex technology. Able to prioritize in a fast paced, dynamic work environment. The Package: Attractive Salary (RM4,000 - RM4,500). Performance related bonus for confirmed staff. Annual Leave 15 days. Medical Leave 14 days. Medical and hospitalization coverage. Working Location: Kuala Lumpur.

Responsibilities

Assist customers and field engineers by diagnosing problems and providing resolutions for technical issues. Monitor and track issues to ensure accurate resolution and drive open cases to closure.