Specialist, Trader Service - International Client Services (Mandarin/Canton at Charles Schwab Inc.

Austin, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Sep, 26

Salary

80200.0

Posted On

27 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Equities Trading, Derivatives Trading, Options Trading, Futures Trading, Client Service, Risk Mitigation, Problem Resolution, Consultative Selling, Analytical Skills, Spanish, Mandarin, Cantonese, Series 7 License, Series 63 License, Customer Support, Peer Mentoring

Industry

Financial Services

Description

Your Opportunity In addition to the salary range, this role is eligible for bonus and language incentive opportunities. At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together. We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s). Our International Trader Service organization has been recognized as the best online broker for the last 10 years. We are client-focused with a vision to be the most trusted trade desk on the street. As champions of investors, we are looking for other advocates to join our team as an Inbound International Trader Service Specialist where you will work with brokerage clients as the subject matter expert in equities, and derivatives (options & futures). Working on the first and second shift, you’ll have increased exposure to complex client trades, offering an accelerated growth trajectory. Our team consists of a diverse workforce in all different stages of their careers, including career changers and individuals re-entering the workforce. If you enjoy providing an outstanding level of service to others around you, have a passion for continuous learning, and enjoy working with like-minded individuals with whom you can learn and grow -- this is the role for you. What you have To ensure that we fulfill our promise of “challenging the status quo,” this role has specific qualifications that successful candidates should have. Required Qualifications: Series 7 and 63 licenses required OR a condition of employment to successfully obtain these licenses within the allotted training time. Spanish or Mandarin Preferred Qualifications: 1 year of experience in Client Service, Financial Services and/or Brokerage Services; preferably trading, interacting with clients in a proactive and consultative manner Series 9/10 valued but not required Series 3 license Series 34 license Takes initiative and thrives in a fast-paced, independent environment A desire to learn and quickly progress through to Trader 3 Bachelor’s Degree Passion for trading and market knowledge; ability to proactively discuss trading topics and appropriate solutions with clients Current or previous contact center experience Ability to deliver a heightened client experience utilizing an advanced client dialog model Previous experience in customer service, client support and problem resolution skills Proven analytical skills with the ability to effectively mitigate risk and adhere to trading accuracy while adhering to policies, procedures, and guidelines Strong trading or familiarity with the securities industry and an understanding of options and equities Ability to serve as a peer mentor and role model to less tenured and less knowledgeable peers

Responsibilities

Serve as a subject matter expert in equities and derivatives to assist international brokerage clients with complex trades. Provide high-level client service and support while adhering to trading policies and risk mitigation guidelines.