Company Description
First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We’re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you’ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger – together.
Job Description
Be a subject matter expert on all existing customer engagement and onboarding services perform technical and/ or user acceptance testing on all Digital Channels (Mobile, Web & Staff Tablets) and Digital Products (CASA, Cards, Lending, NHL, Elite etc).
Testing activities would include to work as part of cross-functional teams in unison to test new digital solutions before launch to customer and staff which contributes to the overall innovation delivery of digital product solutions - as well as also the continuous support & maintenance testing activities as part of ongoing system support

Key Responsibility

• Maintain and support all existing services and onboarding process across all digital channels and products, including to act as a quality control for ad hoc testing prior to the go live of new digital solutions across multiple delivery squads driving innovation and the best customer experience in the market.
• Establish trusted partnerships with Business Product teams, Frontline sales staff teams, Operations and processing teams, Vendors, Technology and other internal teams.

GENERIC ACCOUNTABILITIES:

• Act as key liaison between cross functional teams of product, technology, ops & sales teams to identify, investigate and solve for any test defect issue across any new or existing digital solution
• Perform test analysis, identify testing activities in scope to test process & system enhancements where relevant as part of the innovation delivery project and/ or support & maintenance activities
• Design Test artefacts, execute and share reports to senior management and stakeholders
• Communicate with stakeholders for Progress reviews and UAT sign off
• Collaborate within squad and wider stakeholders as part of UAT
• Perform ad hoc maintenance sanity testing on existing digital channel services and product customer journeys to ensure all functionalities are working as designed
• Assist in developing & continuously improve existing business and operational processes
• Works closely with all Product Owners to quality control test new digital initiatives prior to launch.

MINIMUM EXPERIENCE

• Excellent written and verbal communication skills given the function requires constant communication and problem solving across multiple cross functional teams
• Extensive experience in implementation of business change and process improvements
• Proficiency in technology development methodologies and coding languages – proven development in innovation & impactful system solutions
• 2-3 years’ experience as a Business Analyst/ Product Owner/ Tech Support Engineer in relevant specialization
• 2-3 years’ relevant experience in product management functions designing and developing digital solutions.
• 2-3 years’ experience working in software development environment using one of the agile methodologies.

MINIMUM QUALIFICATION

• Bachelor’s degree in business/engineering/computer science or related discipline.
  Specific training and certifications for Agile Delivery i.e. Scrum Master and Agile Product Owner or related disciplines

Please refer the Job description for details