Specialist, WFM Administration at Percepta South Africa

Makati, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

11 Mar, 26

Salary

0.0

Posted On

11 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Management, Time Management, Organizational Skills, Customer Data Safety, Training, Call Center Experience, Solution-Oriented Mindset, Data Interpretation, Computer Experience

Industry

Outsourcing/Offshoring

Description

Your potential has a place here with TTEC’s award-winning employment experience. As a Data Specialist – Workforce Management – Administration working onsite in Araneta or Cainta, you’ll be a part of bringing humanity to business. #experienceTTEC What You’ll be Doing Are you looking for an opportunity to experience something new each day? In this role, you'll maintain accurate data in reporting and tracking systems. You’ll report to the Team Lead. You’ll impact the teams you support. During a Typical Day, You’ll Process and help with service tickets and support items Help train new employees Bring your time management and organizational skills Ensure customer data safety and privacy What You Bring to the Role 6 months or more call center experience High school diploma or equivalent Solution-oriented mindset Understanding, interpreting, and manipulating data for reporting Computer experience What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Ask us about our paid time off (PTO) and wellness and healthcare benefits And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement). Visit https://mybenefits.ttec.com/ for more information. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. #LI-Onsite

Responsibilities

In this role, you'll maintain accurate data in reporting and tracking systems and process service tickets and support items. You will also help train new employees and ensure customer data safety and privacy.