Specialist, WFM Administration at Percepta South Africa

Lipa, Batangas, Philippines -

Full Time

Start Date

Immediate

Expiry Date

25 Apr, 26

Salary

0.0

Posted On

25 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Call Center Experience, Data Interpretation, Data Manipulation, Time Management, Organizational Skills, Solution-Oriented Mindset, Computer Savvy

Industry

Outsourcing/Offshoring

Description

At TTEC, we’re all about the Human Experience. Elevated. As a Specialist – Workforce Management – Administration working REMOTELY in Philippines, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. What You’ll be Doing: Are you looking for an opportunity to experience something new each day? In this role, you'll maintain accurate data in reporting and tracking systems. You’ll report to the Team Lead, WFM Administration. You’ll impact the teams you support. During a Typical Day, You’ll: Process and help with service tickets and support items Help train new employees Bring your time management and organizational skills Ensure customer data safety and privacy What You Bring to the Role: 6 months or more call center experience High school diploma or equivalent Solution-oriented mindset Understanding, interpreting, and manipulating data for reporting Computer savvy What You Can Expect: Knowledgeable, encouraging, supporting and present leadership Diverse and community minded organization Career-growth and lots of learning opportunities for aspiring minds And yes...all the competitive performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you About TTEC Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. #LI-Onsite

Responsibilities

In this role, you'll maintain accurate data in reporting and tracking systems while processing service tickets and supporting items. You will also help train new employees and ensure customer data safety and privacy.