Specialist - WFM (Intraday) at Sun Life

Gurgaon, haryana, India -

Full Time

Start Date

Immediate

Expiry Date

24 Jan, 26

Salary

0.0

Posted On

26 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Capacity Planning, Data Analysis, Forecasting, Staffing Optimization, KPI Measurement, Continuous Improvement, Collaboration, Process Recommendations

Industry

Financial Services

Description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world. Job Description: What Will You Do? Create, maintain and update capacity plans including timing of hiring and analysis on attrition, shrinkage and other factors impacting capacity Support operations in planning of vacations, training, and other events Support the creation of an annual staffing budget forecast Collect, manipulate, and analyze data related to capacity, supply, and demand Gather information from operations on project impacts, other factors that could impact planning or work volumes Calculate optimal staffing levels based on forecasts, capacity models, and business constraints Measure, assess and communicate variation from plan, including analysis of the cause and impact to KPIs of those differences Help to balance staffing needs across different business units Work within a team to provide analysis, insights and recommendations to senior business leaders to help them recognize areas of opportunity and drive evidence-based operational decisions Work with forecasters, schedulers, and intraday analysts to refine plans and ensure continuity of resourcing Provide project teams with process recommendations, workload/staffing forecasts, costs as required to support changes. Look for ways to innovate and improve processes in a Continuous Improvement environment Job Category: Advanced Analytics Posting End Date: 28/10/2025 Shine together At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed. Make life brighter We’re a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant There’s power in numbers. As part of Sun Life’s growing team, you have an impact on people in your community and around the world. Shape the future With an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities. Join us. Together, we can make the future brighter. Join a top employer for a brighter future. Visit Sun Life Careers

Responsibilities

The Specialist - WFM (Intraday) will create and maintain capacity plans, analyze data related to staffing needs, and support operations in planning vacations and training. They will also provide insights and recommendations to senior business leaders to drive operational decisions.