Specialist, WIC Call Center Support at Southeastern Michigan Health Association

Wayne, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Sep, 26

Salary

20.0

Posted On

30 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Clerical Duties, Microsoft Word, Microsoft Excel, Microsoft Access, Data Entry, Telephone Communication, Client Confidentiality, Record Maintenance, Report Writing

Industry

Non-profit Organizations

Description

Description LOCATION: Wayne County Health Department - Wayne, MI 48184 POSITION SUMMARY: This ideal candidate is responsible for performing a variety of clerical duties to ensure WIC participants receive services in a timely manner while adhering to the standards and guidelines of the Michigan WIC program. The employee will document appropriately; maintain client confidentiality; maintain client records and works collaboratively within the WIC program. ESSENTIAL FUNCTIONS: (Performs duties that may include) Maintain confidential protected health information according to Department policy and procedure. Address participants questions and concerns via telephone. Complete reports as assigned in a timely manner. Participates in emergency preparedness activities. Assist clients in all matters of customer service. Perform other duties as assigned to ensure the proper operation of the call center and WIC services. JOB QUALIFICATIONS: (Items needed to start and/or keep position) Effective communication skills, ability to accept responsibility for carrying out required tasks. Full time access to an insured, reliable automobile (mileage reimbursement is provided) Valid driver’s license and reliable transportation is required Ability to work anywhere from 40 a flexible schedule. EDUCATION AND EXPERIENCE: High school diploma or equivalent required. Associate degree recommended. Bilingual in English, Arabic, Spanish or Bangla is preferred; but not required. JOB PREREQUISITES: (candidate has) Skill in computers and software programs including Microsoft Word and Excel and Access. Knowledge of the Internet and the use of Web forms and Web based programs. Knowledge of modern office practices and procedures. Ability to follow oral and written instructions: and learn assigned new tasks. ADDITIONAL RESPONSIBILITIES: Responsibility for completing and maintaining written and electronic reports and deadlines. Responsibility of knowing how to use office equipment, including computers, printers and scanners. Physical demands include lifting up to 15 lbs., bending, walking, stairs, talking, and some overnight travel. Salary: $20 hourly Employment Type: Full-Time Classification: Non-Exempt Benefits: Health, Dental, and Vision insurance Paid time off and Holidays 403b (Retirement plan) Various Voluntary Benefit Option Application Deadline: June 30, 2026 Please contact SEMHA HR Department at 313-873-6500 if you need assistance to upload resume or make application online. ** Applicants must be presently authorized to work in the United States on a full-time basis. E.O.E.** ** SEMHA is an equal opportunity employer that provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the SEMHA Human Resources Department. ** ** SEMHA positions are grant funded and are contingent upon the continued support of the funding throughout the duration of the assignment. **

Responsibilities

Perform clerical duties and provide customer service to WIC participants via telephone to ensure timely service delivery. Maintain confidential client records and complete reports in accordance with Michigan WIC program guidelines.