Spécialiste aux Ventes et Service à la Clientèle / Sales Operations & Custo

at  Dyno Nobel

JOB BRIEF

Fournir le plus haut niveau de service à la clientièle en assurant une prise de commande et une facturation efficaces et rapides. / Provide the highest level of customer service through efficient & timely order taking and billing of orders.

WHO WE ARE

Dyno Nobel is a global leader in the commercial explosives industry. We provide innovative blasting solutions and quality explosives products throughout North America, Australia and selected customers in the Asia Pacific.
Join us in everything that’s great about Dyno Nobel: OUR culture, OUR values, OUR commitment to safety and most importantly our PEOPLE. This combination makes Dyno Nobel a terrific place to work.
Dyno Nobel is a subsidiary of Australian based Incitec Pivot Limited. IPL’s 4500 employees also manufacture and market industrial chemicals and fertilizer products & services to customers around the world.

As the Sales Operations & Customer Service Specialist, you will be accountable to provide the highest levels of internal and external customer support out of our office in Boisbriand QC. This encompasses accurate order taking, invoicing, inventory movements/counts and processing purchase order requisitions and other related tasks. Other duties will include:

• Professionally assist customers with their order requirements
• Communicate with operational sites to co-ordinate deliveries
• Ensure customer deliveries include all contractual changes and are invoiced in a timely manner, in order to maximize cash flow and relieve inventory in SAP
• Professionally analyze and answer customer inquiries; provide assistance extracting related reports where required
• Have a basic understanding of other areas of the business and the impact each area has on one another
• Understand and maintain customer profiles to reflect customer(s) contract
• Product knowledge directly related to customer needs
• Maximize cash flow through timely billing of accounts receivable
• Resolve internal and external customer inquiries
• Instantel/Customer Service Support Liaison
• Ensuring customer profile binders are maintained with current quotes, PO’s, Accounts, Sales Orgs, and procedures
• Be knowledgeable of customer quotes and contracts; ensuring accurate billing
• Document details of corrections and additional charges to simplify AR responsibilities
• Responsible for monthly site inventories and assist with controlling SLOB for target inventory turns
• Assist sites with goods receipts and issues, open PO’s and transfers for accurate SAP data