NOUS SOMMES À LA RECHERCHE D’UN SPÉCIALISTE EN RECOUVREMENT POUR REJOINDRE NOTRE ÉQUIPE!

Nous cherchons un Spécialiste en recouvrement possédant de l’expérience dans la gestion de comptes marchands pour se joindre à notre équipe des Finances. Dans ce rôle, vous serez responsable de contacter les marchands ayant des comptes en souffrance, de négocier des solutions de paiement et de travailler avec les départements internes afin de régler les soldes impayés. Vous jouerez un rôle clé dans la protection des flux de trésorerie tout en maintenant une approche professionnelle et axée sur le client.

WE ARE LOOKING FOR A COLLECTIONS SPECIALIST TO JOIN OUR TEAM!

We are seeking a Collections Specialist with experience managing merchant accounts to join our Finance team. In this role, you will be responsible for contacting merchants with delinquent accounts, negotiating payment solutions, and working with internal departments to resolve outstanding balances. You will be a key player in safeguarding cash flow while maintaining a professional and customer-focused approach.

ABOUT US:

• We provide fully integrated payment and point of sales solutions to restaurants, hotels and bars
• We are known for our state-of-the-art point of sales systems (Veloce and Maitre’D)

• Proactively contact merchants with overdue accounts via phone, email, and written correspondence.
• Investigate delinquent accounts, identify root causes of late payments, and propose appropriate solutions.
• Negotiate payment plans, settlements, or other payment arrangements in line with company policies.
• Maintain accurate and detailed records of collection activities in the CRM/ERP system.
• Escalate accounts to management or external collections agencies when necessary.
• Collaborate with Finance, Customer Support, and Sales teams to resolve disputes or billing issues.
• Monitor aging reports and provide regular updates to management on collection performance.
• Ensure compliance with company policies, credit procedures, and applicable regulations.