À PROPOS D’ABBOTT

Abbott est un chef de file mondial de l’industrie des soins de santé qui crée des solutions scientifiques révolutionnaires visant à améliorer la santé des gens. L’entreprise est résolument tournée vers l’avenir, à l’affût des changements qui pourraient survenir dans le domaine des sciences et des technologies médicales.

REQUIRED QUALIFICATIONS

• College Diploma in Bio Medical/Electrical/Mechanical or Medical Technology is preferred.
• Practical experience of interfacing with customers preferred;
• Minimum of 1 to 3 years experience;
• Must be able/willing to work the evening/night shift when required
• Be willing to work unscheduled overtime and travel, as required;
• Requires lifting and transportation of laptop computer; service tools; test equipment; and service part kits, as required;
• Requires some lifting and relocation of Abbott instrumentation during installations and / or routine service calls;
• Requires travel, including air travel;
• Excellent communication and troubleshooting skills;
• Ability to work independently;
• The incumbent must be able to communicate well in English (50% of the time), as his or her duties require interaction with stakeholders and colleagues outside Quebec and Canada.
  Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
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• Perform emergency repair, preventative maintenance, installation and product updates at customer site;
• Provide comprehensive support for the sales organization’s efforts to include - but not limited to - repair and maintenance of demonstration equipment;
• Perform modification and engineering updates at customer site;
• Adhere to operating procedures;
• Manage assigned spare parts at the appropriate inventory levels. Manage FSE Kits and individual spare parts inventory;
• Prepare detailed documentation of each service call, utilizing the assigned laptop computer;
• Complete service documentation and reports (service tickets, expense reports, inventory records, contract follow-up, reports, etc.) in accordance with Abbott policies and procedures.
• Provide training of customers on proper operation of Abbott instrumentation on site, as required.
• Troubleshoot instrument system problems through telephone support, log file reading, or at customer
• Phone support for French speaking customers in Quebec, if applicable.
• Troubleshoot instrument system problems through telephone support, log file reading, or at customer site.
• Recommend performance improvement strategies for territory.
• Communicate with Sales Rep any concerns or recommendations.
• Develop Achieving Service Excellence as per Abbott Molecular guidelines