A Moving Experience.
(English version below)
Cerence Inc. (Nasdaq : CRNC et www.cerence.com) est le leader mondial du secteur de la création d’expériences uniques et émouvantes pour le monde automobile. Issue de Nuance en octobre 2019, Cerence est une nouvelle société indépendante qui s’est rapidement imposée comme leader dans le domaine des assistants vocaux automobiles. Nous travaillons avec les grands constructeurs automobiles tels que Ford, Fiat Chrysler, Daimler, Audi et BMW. Ses résultats s’appuient sur plus de 20 ans d’expérience et de leadership dans le secteur et sur plus de 325 millions de voitures en circulation aujourd’hui.
Pour nos bureaux de Montréal, nous recherchons présentement un Spécialiste des services informatiques aux utilisateurs.

Vos proncipales responsabilités seront de:

• Analyser et résoudre les incidents quotidiens des utilisateurs et les demandes de services dans le cadre du SLA (y compris les problèmes de matériel et de logiciel).
• Installer, tester et mettre à jour les équipements informatiques (ordinateurs, serveurs, périphériques, programmes et logiciels).
• Offrir un soutien aux utilisateurs pour les équipements et logiciels (Windows, Apple et mobiles).
• Rédiger des procédures et divers documents techniques.
• Gérer le matériel, l’espace de bureau et maintenir l’inventaire des actifs informatiques lors des départs et des arrivées des nouveaux employés.
• Participer aux opportunités d’amélioration des outils et services informatiques.

Pour réussir dans ce rôle, le titulaire doit posséder les qualifications suivantes :

• Baccalauréat en Informatique et détenir de 3 à 5 années d’expérience.
• Expérience en gestion des systèmes d’exploitation Windows et MAC OS.
• Connaissance avancée de la suite Microsoft Office 365 actuelle.
• Compétences en matière de dépannage et d’analyse des causes profondes.
• Connaissance d’Intune et Autopilot.
• Connaissance de la création de paquets et des scripts PowerShell.
• Connaissance et compréhension de la sécurité informatique ainsi que des normes d’audit informatique (SOX, ISO 27001).
• Habiletés relationnelles et détenir de belles compétences en communications et ce, autant en français qu’en anglais.
• Capacité à communiquer des sujets techniques à du personnel non technique.
• Être à l’affût des technologies émergentes et des changements dans l’industrie.

Compétences souhaitables :

• Expérience du support du système d’exploitation Linux.
• Connaissance de Lansweeper (un atout).

Cerence Inc. (Nasdaq: CRNC and www.cerence.com) is the global industry leader in creating unique, moving experiences for the automotive world. Spun out from Nuance in October 2019, Cerence is a new, independent company that has quickly gained traction as a leader in the automotive voice assistant space, working with all of the world’s leading automakers – from Ford and Fiat Chrysler to Daimler, Audi and BMW to Geely and SAIC – to transform how a car feels, responds and learns. Its track record is built on more than 20 years of industry experience and leadership and more than 325 million cars on the road today across more than 70 languages.
As Cerence looks to the future and continues an ambitious growth agenda, we need someone to join the team and help build the future of voice and AI in cars. This is an exciting opportunity to join Cerence’s passionate, dedicated, global team and be a part of meaningful innovation in a rapidly growing industry.
For our Montreal operations, we are looking for an IT End User Services Specialist. This is a great opportunity to build your skills as an IT professional and to progress your career.

Your main responsibilities will be, but not limited to:

• Perform analysis and resolution of day-to-day End Users incidents and service requests within SLA (including Hardware and Software issues) using our Jira ticketing system.
• Support Windows, Mac, and Mobile devices.
• Manage hardware and desk space for leavers and joiners and maintain IT asset inventory.
• Perform Laptop build checks, installs, rebuilds, etc.
• Meeting room and AV support including Microsoft Teams Rooms.
• Participate in and drive End User enablement opportunities and continuously improve IT tools and services.
• Create IT knowledgebase articles for End Users and Service Desk.
• Support IT projects as required such as Tech Refresh, Patching, etc.
• Staying current on emerging technologies and industry changes.

To succeed in this role, the incumbent should have:

• Bachelor’s degree with a minimum of 2 to 5 years of relevant experience.
• Experience supporting Windows and macOS operating systems.
• Knowledge of current Microsoft Office 365 productivity suite.
• Troubleshooting and root cause analysis skills.
• Exceptional communication and interpersonal skills in English.
• Ability to communicate technical topics to non-technical personnel.

These additional skills are a plus:

• Knowledge of Microsoft Intune and Windows Autopilot.
• Knowledge of PowerShell scripting.
• Communication and interpersonal skills in French.

Cerence Inc. (Nasdaq: CRNC and
www.cerence.com
) is the global industry leader in creating unique, moving experiences for the automotive world. Spun out from Nuance in October 2019, Cerence is a new, independent company that has quickly gained traction as a leader in the automotive voice assistant space, working with all of the world’s leading automakers – from Ford and Fiat Chrysler to Daimler, Audi and BMW to Geely and SAIC – to transform how a car feels, responds and learns. Its track record is built on more than 20 years of industry experience and leadership and more than 500 million cars on the road today across more than 70 languages.
As Cerence looks to the future and continues an ambitious growth agenda, we need someone to join the team and help build the future of voice and AI in cars. This is an exciting opportunity to join Cerence’s passionate, dedicated, global team and be a part of meaningful innovation in a rapidly growing industry.

Your main responsibilities will be, but not limited to:

• Perform analysis and resolution of day-to-day End Users incidents and service requests within SLA (including Hardware and Software issues) using our Jira ticketing system.
• Support Windows, Mac, and Mobile devices.
• Manage hardware and desk space for leavers and joiners and maintain IT asset inventory.
• Perform Laptop build checks, installs, rebuilds, etc.
• Meeting room and AV support including Microsoft Teams Rooms.
• Participate in and drive End User enablement opportunities and continuously improve IT tools and services.
• Create IT knowledgebase articles for End Users and Service Desk.
• Support IT projects as required such as Tech Refresh, Patching, etc.
• Staying current on emerging technologies and industry changes

To succeed in this role, the incumbent should have:

• Bachelor’s degree with a minimum of 2 to 5 years of relevant experience.
• Experience supporting Windows and macOS operating systems.
• Knowledge of current Microsoft Office 365 productivity suite.
• Troubleshooting and root cause analysis skills.
• Exceptional communication and interpersonal skills in English.
• Ability to communicate technical topics to non-technical personnel