NOUS SOMMES À LA RECHERCHE D’UN SPÉCIALISTE TECHNIQUE POUR JOINDRE NOTRE ÉQUIPE !

Si vous possédez d’excellentes qualités relationnelles, de solides compétences techniques, êtes fier de votre travail et souhaitez que votre avenir ne soit limité que par les efforts que vous êtes prêt à investir dans votre carrière, alors nous avons une belle opportunité pour vous.

ABOUT US

• We provide fully integrated payment and point-of-sale solutions to restaurants, hotels, bars, and retailers.
• We are known for our state-of-the-art point-of-sale systems (Veloce and Maitre’D).

ABOUT THE ROLE

Reporting to the Customer Support Supervisor, the selected candidate will be responsible for supporting and maintaining PayFacto’s clients and products. As a Technical Specialist, you will be the first point of contact for customers, delivering outstanding customer service and expert technical assistance.

YOUR RESPONSIBILITIES WILL INCLUDE:

• Handling incoming calls and making follow-up outbound calls when necessary.
• Managing your own tickets and personal queue.
• Completing assigned training.
• Participating in daily team meetings.
• Performing technical troubleshooting steps to resolve issues.
• Leveraging the knowledge base and other tools to assist merchants.