Spécialiste Technique - Technical Specialist

at  Payfacto

Nous sommes à la recherche un Spécialiste d’implémentation pour joindre notre équipe!
Si vous possédez d’excellentes qualités relationnelles, des compétences techniques, êtes fier de votre travail et souhaitez que votre avenir ne soit limité que par la quantité d’efforts que vous êtes prêt à fournir pour votre carrière, alors nous avons une grande opportunité pour vous.

VOUS SOUHAITEZ FAIRE PARTIE DE L’ADN DE PAYFACTO ALORS QUE NOUS ATTEIGNONS DE NOUVEAUX SOMMETS ? POSTULEZ DÈS MAINTENANT !

We are looking for a Technical Specialist to join our team!
If you have excellent people skills, are technical capable, take pride in your work, and want your future to be limited only by the amount of effort you are willing to give to your career, then we have a great opportunity for you.

Reporting to the Customer Support Supervisor the successful applicant will be responsible for the ongoing support and maintenance for PayFacto customers and products. As a Technical Specialist, you will act as the first point of contact for customers providing exemplary customer service and expert technical support.

• Answer incoming calls and make outbound follow-up calls as needed
• Treat incoming tickets
• Management of personal ticket queue
• Participate in and complete assigned training
• Participate in daily team meetings
• Perform technical troubleshooting steps to resolve issues
• Leverage the Knowledge Base and other knowledge management tools to assist merchants