POSITION OVERVIEW:

Paint Pro Sales Specialists provide the highest level of customer service support to customers where substantial product knowledge and advanced selling skills are critical to success. Paint Pro Sales Specialists assist customers, assess customer needs and guide customer decisions. Specialists are often certified or licensed trades-persons with expert level product, procedural and design knowledge in Paint. Associates in this position have significant Paint home improvement project experience and use both experience and knowledge to build customer relationships and drive sales. Specialists must be able to communicate well with others and anticipate customer’s needs regarding products and services.

SKILLS:

• Customer Driven: Provides outstanding customer service using GET Involved behaviors – greet, engage and thank (to both internal and external customers); follows through on responsibilities to customers; recovers from any errors made and leaves customer satisfied.
• Gets Things Done: Demonstrates the ability to get results despite a large workload, competing demands and a fast-paced environment.
• Acts with Integrity: Demonstrates responsible and honest behavior in all Home Depot roles, tasks and responsibilities.
• Communicates Effectively: Creates open channels of communication; adapts message to fit the audience; expresses ideas clearly and concisely; keeps others well-informed; listens carefully to input and feedback.
• Ground Engaged: Aware of how the work performed in the job and the goals of the organization are interrelated; aware of the competition; knows the business and industry.
• Team Player: Maintains positive working relationships with co-workers; effectively handles interpersonal conflict situations.

TRAVEL REQUIREMENTS:

• NA

PHYSICAL REQUIREMENTS:

• Bending, stooping, reaching, twisting, lifting, pushing, pulling and moving items Requires the ability to lift and move heavy and bulky items without assistance
• Responding to public address system announcements Requires listening for customer service calls, personal pages and general information announcements
• Climbing ladders Requires climbing ladders, up to the height of 16 feet, in order to obtain or stock merchandise
• Walking and Standing Requires moving around the store to assist Customers
• Identifying and reading reports, tickets and UPC labels Requires recognizing, identifying and using merchandise and necessary reports

MINIMUM EDUCATION:

• High school Diploma or Equivalent

MINIMUM LEADERSHIP EXPERIENCE:

• NA

OTHER REQUIREMENTS/ASSETS:

• NA

Actionable Deliverable

• Spend minimum 25% of time pursuing new Pro Paint business, by spending time in the department, actively prospecting customers already shopping in the department.
• Develop one-on-one relationships with Pro customers shopping in the Paint department, providing a familiar face to the customers day in and day out.
• Maintain knowledge of marketplace dynamics including new suppliers and products and informing our Pros of changes.
• Provide quotes and track accounts to reflect current Pro Account records.
• Maintain an organized, up-to-date system for profiling and tracking top Pro paint accounts as well as for developing new ones. Keeps work area clean and organized.
• Demonstrate advanced knowledge of merchandise and commercial loyalty programs.
• Meet and exceed personal goals (e.g. Sales, quotes, credit accounts) set by Supervisor as well as the goals of the team. Create action plan with Supervisor to develop selling skills in the Paint department.
• Obtain advanced knowledge of Paints merchandise & advise Pros of features and benefits to make appropriate recommendations. Answer occasional questions from other store customers.

Ensures Customer Satisfaction

• Strives to meet sales driving goals (e.g., sales, pro-xtra sign ups, credit accounts) set by Supervisor. Creates action plan with Supervisor to develop selling skills.
• Creates customer quotes and processes fax, phone and counter orders quickly and accurately. Communicates order information to Pullers and Delivery Will Call Coordinators accurately so that the customer’s expectations are met and the best possible service is maintained.
• Follow-up with customers to ensure customer satisfaction and pursue future business. Partner with Store Management to resolve outstanding issues.