Specialized Client Success Manager at Visa

Cocody, Abidjan, Côte d'Ivoire -

Full Time

Start Date

Immediate

Expiry Date

16 Mar, 26

Salary

0.0

Posted On

16 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Account Management, Project Management, Problem Solving, Communication Skills, Team Collaboration, Programming Knowledge, E-commerce Experience, CRM Management, Client Liaison, Process Improvement, Technical Acumen, Consultative Guidance, Technical Escalation, Cross-Functional Teamwork, Self-Starter, Organization Skills

Industry

IT Services and IT Consulting

Description

Company Description Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world. Progress starts with you. Job Description Deliver both ad-hoc and proactive Technical Support to an assigned portfolio of Visa Acceptance platform's key customer base, including troubleshooting and resolution, through phone calls, emails and face-to-face meetings. Liaise with clients alongside the commercial Account Manager, representing VISA products and services from both a technical and software integration perspective. Manage technical communications with the client’s technical team, project team, customer services team and senior executives. Proactively resolve business & technical problems. Manage new merchant implementations and provide consultative payment guidance to client base Manage technical escalation and issue management with global front-line support teams. Meet with existing clients for regular and ad-hoc service related reviews. Understand the clients’ core business and verticals and develop strategies where VISA can add value. Project-manage larger customer engagements involving internal development teams or third party developers. Enter case information into the CRM to ensure appropriate resolution management Offer best practice advice on VISA Acceptance Platform products and services and the vertical. Advocate and drive product enhancement requests with our cross-functional teams Suggest and drive process improvement within the team This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager. Qualifications Technical Acumen 3-5 years experience (university degree with payments or banking experience) Well demonstrated Technical Support or Account Management experience Able to skillfully prioritize and manage concurrent projects and issues. Excellent written and verbal communication skills Experience in working with cross-functional/cross-departmental and virtual teams Programming language knowledge and Card-not-present (e-commerce or payment gateway) experience is strongly preferred. Self-starter with strong organization and resolution management skills Must work well as a part of a team Must demonstrate strong complex problem-solving capabilities Fluent in English and French Additional Information Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Responsibilities

Deliver both ad-hoc and proactive technical support to Visa's key customer base, managing communications and resolving business and technical problems. Project-manage larger customer engagements and advocate for product enhancements.