ANNUAL SALARY NEGOTIABLE BASED ON EXPERIENCE $54,440.59 TO $56,663.04

The Regina Open Door Society (RODS) is a vibrant, community-driven organization that helps refugees and immigrants successfully settle and integrate into life in Regina. Every day, we support newcomers in rebuilding their lives with dignity and hope.
The Regina Open Door Society is committed to fostering a work environment that values diversity, equity, and inclusion. We actively seek candidates who share these values and contribute to our diverse community. Our aim is to eliminate barriers to employment, ensuring that all qualified individuals have the opportunity to join our team. Our facilities are fully accessible, accommodating the needs of all individuals.
We are located in the City of Regina on Treaty 4 land, which is recognized as the traditional territory of the nhiyawak/Cree, Nahkaw/Saulteaux, Anihinpk, Dakota, Lakota, Nakoda, and the homeland of the Mtis Nation.
We are seeking a compassionate, skilled, and client-centered Specialized Support Facilitator to join our Settlement and Family Services team. This is an opportunity to make a real difference in the lives of people facing significant barriers, including trauma, disabilities, and mental health challenges. The start date for this position is October 1,2025.

POSITION SUMMARY

Reporting to the Manager of Settlement and Family Services and the Settlement Team Leader, the Specialized Support Facilitator supports vulnerable Government-Assisted Refugee (GAR) clients with multiple and overlapping needs-such as learning difficulties, trauma, disabilities, and mental health challenges.
You’ll provide intensive, personalized support and help clients access internal and community- based services using a coordinated, culturally sensitive, and trauma-informed approach.

DESIRED QUALIFICATIONS/EDUCATION:

Bachelor’s in Social Work, Psychology or related field experience or equivalent . Additional requirements include excellent communication, para-professional counselling, cross-cultural, leadership, motivational, and organizational skills. The successful candidate will possess the skills necessary to develop the program and work cooperatively and professionally as a representative of RODS in the community. The successful applicant will also require a criminal and vulnerable record check, a reliable vehicle, a valid driver’s license, and a clean driver’s abstract.

OTHER REQUIREMENTS INCLUDE THE FOLLOWING:

• Demonstrated ability to relate to families undergoing high stress and trauma.
• Ability to organize and lead case management meetings
• Broad knowledge of community programs and resources
• Ability to work in high-stress, fast-paced, and demanding environment
• Demonstrated maturity, the ability to work cross-culturally, a positive attitude, the ability to document cases, excellent computer skills, and effective organizational, communication, and time management skills.

• Complete client intake and comprehensive client assessment and goal plan.
• Assist clients in identifying areas of need and goal development, ensuring goals are attainable and time specific and that the client plays an integral role in the decision-making process.
• Support the clients in attaining their stated goals.
• Carry out the functions of psycho-social crisis intervention, including supportive counselling and assistance.
• Organize and lead Case Management meetings to support clients
• Refer clients to services and programs in the community
• Provide crisis intervention services through telephone or face-to-face contact in the client’s preferred environment.
• Encourage the client in problem-solving, conflict resolution, medication management, and other life skills as appropriate.
• Using a hands-on approach to encourage and motivate and provide life skills training as needed (i.e., cooking, cleaning, accessing public transportation, etc.).
• Advocate on behalf of clients and their support when appropriate
• Transport clients in the community as necessary.
• Connect client with community programs /services and internal or external
• supports as needed
• Provide regular follow-up as appropriate (i.e., wellness checks)
• Work cooperatively with RAP Team.
• Provide backup assistance to agency programs as necessary.
• Maintain up-to-date client records.
• Complete and file all necessary file notes, reports and other written documentation on a timely basis and in accordance with agency standards (i.e., financial, narrative, case notes, etc.)
• Compile statistics
• Conduct and develop a program evaluation report
• Other duties as required