Specialty Collections Officer at MONEYME

Newcastle, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

06 Aug, 26

Salary

0.0

Posted On

08 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Collections, Debt Recovery, Communication Skills, Litigation Management, Insolvency Portfolio Management, Account Reconciliation, Conflict Resolution, Time Management, Problem Solving, Collaboration, Compliance

Industry

Financial Services

Description

About MONEYME We're not a bank. And we're definitely not trying to act like one. MONEYME is a founder-led, ASX-listed digital lender and Certified B Corp on a mission to reinvent credit for modern Australians. Through smart technology, fast decisions, and a seamless customer experience, we're changing how Australians borrow. From personal loans, car loans, debt consolidation, to credit cards and free credit score tools, we build financial products people actually want. We move fast. We think big. And growth sits at the centre of everything we do. The Role We currently have an opening to join our specialty collections/ payments team in our Newcastle office. We’re looking for high performing individuals with a background in customer service. This role covers inbound and outbound calls, emails and text messages to service our customers. We are happy to train you if you don't have any experience in collections or call center work. What You’ll Do · Managing email communications and inbound and outbound calls efficiently. · Managing the assessment, reconciling and collection activities of customer accounts. · Effectively manage our litigation and insolvency portfolio. · Assist with payment-related team escalations. · Locating delinquent customers and reviewing documentation. · Ensuring timely management of costs incurred. · Acting as the first point of contact for third-party payment providers. · Remain compliant with Collection Guidelines while promptly addressing customer dissatisfaction. · Other specialty tasks as required. · Contributing positively to the MONEYME culture and act in accordance with our values. What You Bring · Excellent communication skills/ phone manner and ability to interact with external customers and internal partners. · Represent MONEYME in an honest, ethical and professional manner. · Ability to clearly present views and information. · Ability to communicate technical information clearly. · Not afraid to seek out input from others and share ideas to achieve best outcome. · Ability to monitor non-verbal cues and adapt where necessary. · Ability to refer to MONEYME's policies when making decisions and make recommendations to process enhancements based on policy knowledge. · Ability to identify issues that may hinder the completion of tasks and find appropriate solutions. At MoneyMe, We Value: · Strong teamwork skills, with the ability to collaborate within and across teams and functions. · Ability to think creatively and problem solve when faced with new challenges. · Ability to work independently & self-motivated. · Strong time management skills with the ability to deliver quality work in an efficient manner. · Ability to adapt to evolving priorities and deadlines and manage multiple projects at one time What’s In It For You: At MONEYME we believe in rewarding hard work. When the business is winning, so are you and we’re always investing in our employees to lead new projects and develop people’s careers. We have quarterly awards, events, bonuses and more. Some of our perks and benefits we offer to our employees are: · Up to 5 additional days of bonus leave per calendar year after 12 months of service for eligible employees. · 3 days paid community service and volunteering leave per year. · 12 weeks of employer-paid parental leave and two weeks employer-paid leave for secondary carer. · Quarterly champion awards and reward trips. · Mental health and wellbeing initiatives, health checks, skin cancer checks, free vaccination, etc. · Private Health insurance discounts. · Novated lease options. · Team social events, massages in the office, free coffee and much more. MONEYME Limited is an equal opportunity employer, and we value diversity, equity, and inclusion. We are committed to creating a diverse and inclusive workplace and encourage applicants from all backgrounds to apply. We believe that the unique contribution of our employees is a key driver of our success. We stand together – our diversity and inclusion give us an edge.

Responsibilities

Manage inbound and outbound communications to handle the assessment, reconciliation, and collection of customer accounts. Oversee litigation and insolvency portfolios while ensuring compliance with collection guidelines and addressing customer dissatisfaction.