Specialty Services Patient Care Coordinator at New England College of Optometry

Boston, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Jun, 26

Salary

25.0

Posted On

17 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Scheduling, Patient Check In, Patient Check Out, Patient Follow Up, Customer Service, Data Input, Referral Coordination, Prior Authorization, Medical Records Management, Electronic Health Records (EHR), Inventory Management, Vendor Management, Multi-tasking, Prioritization, Project Management, Communication Skills

Industry

Hospitals and Health Care

Description

Description The Specialty Services Patient Care Coordinator is a full-time, on-site position reporting to the Clinic Director with a dotted line to the Patient Intake Manager and Senior Specialty Patient Care Coordinator supporting Specialty Eye Care Services. The Specialty Services Patient Care Coordinator is a key member of the clinic operations team. The primary function of this position is to provide operational support for patient scheduling, patient check in and check out, and patient follow-up care to ensure a smooth and efficient cycle of service. You will have a unique opportunity to apply your operational skills in providing seamless and critical support to a clinical team of Optometrists (ODs) and student interns who provide specialty eye care within diverse and multicultural patient populations. The candidate can expect to create systems that ensure best practices and focus their work in patient care coordination for Low Vision, Pediatric, Vision Therapy Services, and Myopia Control. Salary: $25/hour Specialty Services Patient Care Coordinator Duties in all Specialties: Schedule and confirm appointments for patients in a systematic and organized manner that optimizes patient flow and conveys compassion and culturally sensitive customer service skills Register new patients, create accounts, and input demographic and insurance data accurately Communicate with patients according to specialty protocols Address patient concerns about care, services and fees Follow up, in regards to patient questions, with the ODs or Billing department as needed Check patients in and out, collect co-payments and self-pay fees Coordinate in-coming and outgoing referrals for care Handle all unresolved billing issues before appointments: referrals, balances, prior authorizations Obtain medical records and scan documents into the electronic health record (EHR) for all Specialty patients Send records/reports to patients, referring doctors and others Oversee the Vision Therapy, Low Vision, and Myopia Control email accounts Low Vision Duties: Obtain payment from state and local resources for devices Obtain quotes and oversee orders for devices Maintain an organized device cabinet and manage inventory and stock cabinet Schedule patient device dispense appointments Coordinate with the Optical Department on low vision spectacle orders Manage invoices, orders, and vendor relationships Collaborate with providers to obtain prior authorization for low vision devices Pediatric, Vision Therapy, and Myopia Control: Manage waitlists Conduct intake calls Communicate fee structure to patients Send records/ reports to patients and referring doctors Obtain prior authorizations for vision therapy appointments Specialty Services Patient Care Coordinator Requirements: A friendly professional demeanor and ability to excel in a fast-paced, collaborative environment Minimum of 1 year of specific experience in patient office services and/or 2 years of experience in customer service, assisting patients with disabilities, social work, child care, or elder care required Experience in Eye care practice administration highly preferred Strong multi-tasking, prioritization, and project management skills Excellent communication skills, verbal and written Willingness to be flexible with schedule Strong proficiency with Microsoft Office suite, Google Workspace (G Suite), Adobe Acrobat and willingness to learn new platforms Experience with electronic health records (EHR/EMR) and HIPAA regulations preferred NECO is an Equal Opportunity employer and encourages all qualified candidates to apply. The NECO Commonwealth Eye Care Clinic has free parking available to its staff. New England College of Optometry offers a robust benefits program including: 3 plan options for BCBS medical coverage (employer subsidized at 75% or greater) Mental Health and Wellness benefits BCBS Dental Discounted vision services 13 paid holidays and generous paid time off for sick, vacation, and personal days Employer-paid life insurance, and short-term and long-term disability Voluntary Insurance: life, critical illness, hospital indemnity, accident, Voluntary Benefits: employee discounts and pet insurance 9% employer contribution to a 403(b) retirement plan after 1 year of service with no vesting schedule or match requirement Qualified Public Service Loan Forgiveness Employer

Responsibilities

The primary function involves providing operational support for patient scheduling, check-in/check-out, and follow-up care to ensure an efficient service cycle for Specialty Eye Care Services. This includes managing patient flow, handling administrative tasks like registration and communication, and overseeing specific coordination duties for Low Vision, Pediatric, Vision Therapy, and Myopia Control.