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Specialty Support Representative II at UKG

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

25 Feb, 26

Salary

0.0

Posted On

27 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Payroll Tax Support, Troubleshooting, Salesforce, Customer Service, Tax Filing Software, Issue Diagnosis, Client Engagement, Follow-ups, Documentation, Report Generation, Microsoft Office, Attention to Detail, Time Management, Problem Solving, Communication, Organizational Skills

Industry

Software Development

Description

Provide payroll tax technical support/troubleshooting to clients via Salesforce cases/tickets and quickly engaging clients (Phone, Screenshare, and/or Chat) Diagnose and resolve issues related to our Tax Filing software timely and accurately. Escalate unresolved issues to higher-level support or development teams, as necessary. Works with the appropriate team members to address and facilitate a timely resolution to tax inquiries, including quarter-end and year-end employer tax filing. Conduct regular follow-ups with clients to ensure issues are resolved and to provide updates on ongoing cases. Document all client interactions and troubleshooting steps in Salesforce. Generate and analyze reports, provide comprehensive instructions, and updates to customer and internal partners via case management. Provide feedback on operational processes and/or efforts to improve the customer experience. Manage in an organized, proactive and independent manner to meet all required time frames and commitments. Demonstrated exceptional customer service skills by effectively addressing and resolving customer inquiries and complaints, ensuring a high level of customer satisfaction. Consistently maintained meticulous attention to detail in all tasks, resulting in accurate and efficient service delivery. Proficiency with Microsoft Office applications such as Word, Excel, and PowerPoint. Must be able to work under tight deadlines during seasonal peaks. Bachelor's degree in business, Accounting, Finance or comparable education and experience.

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Responsibilities

Provide payroll tax technical support and troubleshoot issues for clients through various communication channels. Document interactions and ensure timely resolution of tax inquiries, while maintaining high customer satisfaction.